Holiday Inn Express & Suites Kimball by IHG

The good: location and ease on/off the highway. Recommend dinner at Top Of The Rock, a short drive from the hotel. Solid food, great views and service. The not-so-good: the cleanliness and service. We had a room with 2 queen beds. When I pulled the cover off one of the beds, the fitted sheet looked the way it does when someone had already slept in it. I was taken aback, so I inspected it closely and saw hair and other specs. I brought this up to the front desk attendant’s attention, along with the fact that the elevator and hotel floors were not clean. I was told they had been very busy. When I pointed out that we all get busy, but cleanliness is super important, I was told I could speak to the GM who would be there in the morning. Not a great impression for sure. The following morning, as we were getting ready, I heard a knock on the door and at the same time, a person was entering the room, asking “do you need anything?”. Checkout wasn’t for another hour and 15 minutes. I was in my nightie, and my dog was heading to check out the person in the room. Do not disturb sign was hanging on the door. On the way out, I again tried to communicate the issues to a friendly front desk lady, who again referred me to the GM.

Right off the highway. Great staff and very clean

Clean rooms, comfy bedding, great breakfast, friendly staff.

We stayed during an ice storm… many things were shut down & not available around us but the staff who were there worked extra hard to keep everyone informed & went out of their way to make sure we were all safe! Thank God for them!

Very clean! Bed were comfortable! The staff I had encounters with were excellent, very helpful. They went out of their way to get my grandson some milk for the night. Breakfast was plentiful, very nice selection.

Check in was friendly and efficient. Room clean. Area/neighborhood -appears safe with several food optio s

Room that was book in advance, was put next to elevator. Noisy all night.

Front desk staff was super helpful. Rooms we're updated/ new . Breakfast was nice/ clean eating area.

The man at the front desk was terse but he warmed up. Good breakfast, neatky kept up. Beds good. Just looked like the whole place needed a refresh. Too expensive for what it is

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