Holiday Inn Express Hotel and Suites Kings Mountain by IHG

Normally this is a pretty decent hotel to stay at but for whatever reason my whole family got ate up by bedbugs my kids couldn’t go to school I spent over $1000 trying to disinfect my house we have lines of bites all over us this is horrible and the staff is willing to do nothing to try to help me get my money back or come see me for their uncleanliness also the room that we were giving the door did not even lock and we tried to go in the room the very first time there was a person in the room we went back down and got a new key and came back up the door was wide open the bed was not made up the shower was soaking wet they were used towels everywhere I guess we were staying in the room that they weren’t aware of The side door does not lock you can get in without a key also the patio area is never locked in a lot of the rooms when you just let the door slam on its own they stay propped up and therefore anybody can get inside of them I don’t know if it’s done on purpose or what I’m very disappointed and we will not be going back there I have a 7 and 3-year-old and this is very unacceptable very unprofessional and I cannot get any of the management or staff to give me a call back not sure what to do but I spent $215 in a room for one night we didn’t even get to sleep because we’re getting bit by bugs and doesn’t have the night we’re trying to make sure we’re safe in Very disappointed butThe lady that works Evenings has tried her very best to help and she is greatly appreciated

Clean and comfortable. Breakfast options satisfied our group. Room was nice and cool when we walked in

We had a positive experience at the Holiday Inn. Service was prompt and friendly. The room was clean and comfortable.

The hotel was conveniently licat

Front desk staff, breakfast staff were all professional and courteous.

I am not one to trash businesses out loud. I had bugs in my room and hair all over the place. Will never stay there again. I needed to be out of town one more night and drove 25 minutes to stay elsewhere

Staff was great, very friendly and accommodating. Breakfast was really good Hotel itself is in need of maintenance Our room had mold on the ceiling from upstairs ac plus dripping from condensation on our window seal.

The staff were very courteous and knowledgeable able the area. Felt safe and parking was great. Rooms were clean and comfortable.

Great one day stay. Breakfast was good

Overall great place and the customer service was outstanding.