Comfort Suites McAlester

The location was great, the facility was nice, and no complaints from anyone in our party.

I called twice ahead of time and spoke with the manager. The first time was to make sure the card I originally reserved with would not be charged, because the card I needed to use would not allow the charge to go through online with my bank. The second time I called was to change the reservation to my friend’s name, since my son woke up sick and I wanted to make check-in easier for our group. Both times I was told the changes were noted on the account. Unfortunately, when our party arrived, neither of those changes had been made or documented. However, I do want to say thank you to the male employee working that night. He took the time to fix everything for our party and made all the necessary changes. We really appreciated his help!

I have a bad back...got first floor

All was good

Nothing.

Our room was not serviced at all when we arrived at 9pm. We went back to the front desk and was given a different room. The room smelled so bad and then we pulled out the sofa bed our son was to sleep in and it was disgusting. We decided it would be better to sleep in the car then stay at that property.

We decided not to stay, we he room and facility were dirty that we asked to be checked out. The room was not changed over from the previous guest. Bed still had hair in the bed and woman’s clothing on the floor.

The location was fine.

No toilet paper in the room, stains on sheets and towels, dirty baseboards and bathroom garbage can. The toilet seat was worn. Only two tiny towels even though we got the double queen suite. The exercise room was out of service. The pool had no water and was out of service. The air conditioner wasn’t working properly and when we looked at it with phone light to get it to work, it was dirty and moldy in there. Breakfast had no milk, or refrigerated food, hardly anything out for breakfast. The outside door should have been locked to the outside, but wasn’t so anyone could walk in.

I could not eat breakfast as I now have Alpha Gal Syndrone. Thanks for serving it.

Remodel. Deep clean.

Very friendly staff who greeted me warmly and seemed genuinely kind. They were there the next morning and said it was nice to meet me in a genuine way. I felt welcomed.

The room I stayed in what handicap accessible. The bathroom needs to be updated to actually be accessible for someone in a wheelchair, e.g. install a toilet paper holder and lower both the shower head and shampoo/conditioner containers to be within reach. I didn’t need these accommodations but someone who does wouldn’t be able to reach.