Holiday Inn Express & Suites Denver SW-Littleton by IHG

Very bad quality beds and pillows

Not very good, no dark curtains in the room.

The staff was friendly, and always working to make everyone's stay as pleasant as they can. I love the free parking, I love having complimentary breakfast, and I love the staff working with anything that was needed during the stay. My only complaint was the three hot food items didn't change four out of five days and one of the hot food options was gravy all four of those days. It's hard to complain when you provide such a variety of breakfast options, so thank you for keeping up with so much variety and keeping it stocked. The food was really good, and a perfect way to begin my day.

Check In was quick and professional. Room was spacious and clean. We woke up the next morning and went down the hall for breakfast. Was pleased to find real scrambled eggs. There was sausage gravy, but no biscuits to go with it. There was a pan of turkey sausage but the attendant took it away because it wasn't being heated. Got 2 cups of coffee from the hot pot. Then I went to get some French Vanilla creamer from the pump bottle and it was........ empty! Tried the hazelnut creamer next to it and it too was empty! Fresh oranges looked poor from the outside but was told they were sweet inside. Luckily we got the last 2 forks in the utensil tray. Saw another lady eating her scrambled eggs with a spoon!

We enjoyed pool & breakfast ok - good coffee - but room not very clean. It was convenient - didn’t walk around outside.

We had reserved the hotel for a 2 night stay, November 8 and 9, to attend a family wedding and reception on November 9. Unfortunately, our flight to Denver which was scheduled for the night of November 8, got canceled in the afternoon. So there was no way we could get to Denver that night. Our flight got rescheduled for the morning of November 9. Since we had booked the hotel through Expedia, I went to the Expedia app which gave me an option to contact the hotel. Dinah, the hotel manager, was sympathetic to our situation. She said we would get a refund for the night of November 8 since we couldn’t get there. I did follow up with her after we got home. She told me she had contacted Expedia who would need to process the refund. After I was able to contact Expedia, we finally did receive the refund, which we appreciated. The only complaint we have of the hotel was the breakfast. Although there was a good selection of food, the oven wasn’t working the day we had breakfast and the hot items were lukewarm. I assume this was an infrequent occurrence.

Room was fine/ clean. Reception staff were friendly/helpful. It was a bit noisy though (both outside noise and people in the corridors). Also there was just one lift which was also being used by housekeeping and in the morning it was a bit of a wait.

The good: Staff at check in and out were great. Room was clean. Bed and pillows were comfy. The not-so-good: squeaky bed, squeaky floors, no way to black out the window entirely. Overall, a decent place for a night.

A cookie on arrival:)

Very welcoming and friendly staff. Quiet hotel with full breakfast! Thanks.