Holiday Inn Express Hotel & Suites Pierre-Fort Pierre by IHG

Hotel was going through a major remodel while we were there. The newly remodeled room we were in was wonderful, however the other wing of our floor was undergoing lots of demo work. Drywall fragments and dust were in the main hallway and elevator floor. I think they should give some sort of price break when there’s construction going on.

See above

We booked and were charged for a king suite and got a double queen. No phone number to reach you and your virtual agent hasn’t responded back! I was very much overcharged!!!!

This is a challenging review to write, because, by the time you read this many of the issues may be overcome. Why? They are in the middle of a major renovation. Despite being a Holiday Inn member, we were assigned to one of the rooms that still have to be re-done. Thus, things needed to be touched up, the bathroom door scraped across the bathroom's floor tile, and the smell of paint wafted down the hall. Looking past all of that, the room itself was fairly clean, and for the most part quiet (until the work started up again at 8AM). Breakfast was typical for HIE steam-table options, however, on of the staff members said that the dining area was going to be completely updated in a couple weeks. So, depending on when you might go, it might be shut down. The location is nearby several restaurants, some of which would be walkable in decent weather.

The room was clean, the mattress comfortable, and the toilet was a proper height. Decent shower head, too.

One would think hospitality would come with the $215 one pays for an executive king room. But evidently not.

Clean updated facilities

The location is great for what we wanted.

Internet didn’t work. Hot tub was not working Pool was dirty

Very clean hotel and great breakfast. Looks like the hotel is doing remodeling. It would have been nice to know the hot tub was not working at all. We were still able to swim in the pool but we really wanted a hot tub to relax from our day at Mount Rushmore. The housekeeping staff was amazing ! Very helpful when my mom got locked out of the room.

Great reasonable priced stay!

This was a great experience! Thank you

Very clean

Had to leave a day early due to unforeseen illness- would have been nice to get refunded for that day.