Holiday Inn & Suites Oakville at Bronte by IHG

The room was spacious, clean and had everything we needed to be comfortable .

They forgot to put towels in the washroom , there were only hand towels. The front desk was helpful though and gave us towels right away. No complimentary breakfast even for higher option rooms. TV was t a smart to stream apps like Netflix.

The room was lovely and clean and the bed was very comfortable.

The placement of the toilet in the bathroom was very awkward. Right in the middle of the space... not good. Also, the mirror/vanity area needs to be better to do makeup. Very small counter space.

Good location. Clean.

Thin walls, refrigerator not very cold.

Office company Christmas party. The party room was perfect for tables, the buffet and still lots of room for a DJ and dancing. Awesome bartender! Convenient locale right off the highway, lots of free parking. Clean and modern inside and out. We booked a King Suite (very clean and lots of space) Super comfy bed! MUCH to my dismay this was the first suite (with "kitchenette") ever, that did not offer ANY cutlery, dishes, wine or bottle opener. Luckily we figured out how to jimmy off a bottle top with a coat hanger. (PS, tiniest garbage reciprocals, luckily I always bring a big garbage bag). We skipped lunch because they have an onsite restaurant and figured we'd grab a bite at check in. Only the restaurant (for food) doesn't open until 4 or 4:30 (and only until 10pm so no late night room service). Ok, it's 3pm we can wait. No mention in the room (or on the TV - some hotels have a service directory station) of what the restaurant serves. Call button for room service didn't work. Got the extension from the front desk..... dialed it about 20 times for half an hour - no answer. Had the front desk transfer us..... into oblivion, no answer. Called the restaurant directly from my cell phone... no answer. By now it's time to start getting ready for the party, no worries we'll just eat at that. Ladies - WORST lighting in the bathroom for makeup. Fancied something fun to get ready to but no music or movie stations on the TV. Only local stations. No problem, I'll connect to WiFi and use my phone. After 20min of trying to access WiFi with no luck I gave up. I had called ahead the day before to ask about room service and was told it was offered. Something told me to ask specifics - they do NOT offer breakfast room service but was told we could go down in the morning, get something from the buffet (separate from the restaurant) and bring it back to the room. NOT the case, I went down to get our plates and was stopped and told I could not take food away. I assured the server that I was told it was ok. She took away the "breakfast for 2 coupon" that I had PAID for and was told "Fine, you can take one plate but no more". Whatever, it was my husband who was hungry, I'll just pick off his plate. Back to the room, oh right - no utensils. Oh and took me 5min to figure out that the GFI was needed to turn on the microwave. Could not wait to leave. We usually hang around a bit in the mornings, watch a movie and slowly start packing and make a move. Did not feel "welcome to stay".

Everything

Nothing

Great location!! Super quiet and clean. Very friendly and helpful staff!

One disappointment was the restaurant not having certain items or wines that were on the menu but “ran out of”.