Quality Inn & Suites San Antonio Airport - Stone Oak

Bed is very comfy but there was a lot of stains on the sheets as well as blood. Couldn’t really sleep the night but needed a place to get ready for the next day

Staff was welcoming and friendly. Room was spacious and comfortable

Good service from the staff. Excellent condition, good location.

Entrance and exit to hotel are very steep(on hill) and parking lot had trash. Check in was easy and fast. Back entrance was not locked when meant to floor security. Inside of hotel seems old and needs maintenance. Our room had a dirty shower and old residue on fixtures, stained towel and shower curtain was stained. Bugs found in the corners of restroom. Sofa had stains. Bed seemed ok but then we saw all the handprints and marks on the backboard. Outlets on lamp didn't work. Clock was all chipped think it was broken. Carpet was not cleaned, we could tell from the nail clippings we found. We only went in to change and leave during check in so when we returned we saw it all. Always do a room check right away if you can we learned that this trip. Couldn't get a refund to go somewhere else or any other accomodations not even someone to at least clean up was offered. Scared to try the breakfast, we just left. As gross as it was we left without showering and sucked it up until we got home 4 hours away! Never again will we go here definitely do NOT recommend.

The room.was comfortable and clean .

The furniture could stand an upgrade the sofa bed in our king suite was stained and very worn and misshapen. So much we didn't want to use it.

For the price you paid because is not an expensive hotel, rooms are perfect, but they do not offer cleaning service to your room until you have your check out. I even request the cleaning service for my room because after 3 days no toilette paper, trash cans full and they said no until my check out, so I did it by my self which I didn't minded but just be prepare to clean your room. The breakfast is nasty not many options and I saw roaches on countertops and the food is not fresh whatever is left they saved it for next day. Other than this if you are looking for a cheaper option this hotel is perfec.

I was expecting Quality Inn experience, was good enought

Easy check in

Nothing

Beds were extremely comfortable. Downsides were gym, no towels, water cooler available , but EMPTY. Also no towels in gym & eliptical kept stopping after 30 seconds? Front desk