Fairmont Empress Hotel

Location great.

Room (even the ‘cheap’ one I booked) didn’t appear to resemble the one advertised on booking.com

Beautiful hotel, fabulous location but the service and staff attitude really needs to improve. Don’t expect to be able to rely on their WiFi. (Free) Premium WiFi was not available and staff just smiled and shrugged. Cheapo free WiFi dropped in and out of service all the time. Completely unreliable and unacceptable for trying to carry on business activities during our stay. There was an error in the way my bill was presented and various staff each tried to tell me that their error was in some way my fault! Eventually got resolved. There are bog standard Hilton and Marriott hotels within a few metres, which is where I’ll be staying for future visits to this beautiful town.

Location

Phone and lamp weren’t working in the room.

I was impressed by the hotel staff—their hospitality was exceptional, and they demonstrated a high level of professionalism throughout my stay.

We recently stayed at The Empress on the Gold floor. Easy checkin. The lounge is stunning. The complimentary breakfast, snacks & desserts are diverse and well done. The beautiful outdoor space alone would make it worth staying. Our room was average size for older hotels. My one complaint is the only mirror in the space was over the sink in the tiny bathroom. None in the bedroom area at all. Very difficult getting ready without a full length mirror. All the staff in hotel were friendly and helpful.

言わずと知れた格式あるホテルで、スタッフの丁寧で笑顔あふれる対応も心地よかったです。場所はとても便利で目の前からの景色も美しく、お部屋もとても清潔で快適でした！ ラウンジのランチのバーガーが肉肉しくて美味しかったです！

特にありません。

Spa experience was amazing. Great massage and waiting room and amenities.

No view out of our room. Frosted glass.