Fairmont Empress Hotel

A team of staff that offer only the best in service and without feeling like it’s over the top. The bedrooms are well styled and the renovations look stunning and once open the bar a restaurant will be special. Breakfast was wonderful with great options.

Very poor directions from parking lot to lobby

Everything was well done.

Everything was beautiful and clean and great. So much to offer food and drink wise, amenity wise. The rooms were gorgeous and clean and bright and comfortable.

Its not due to the hotel itself. I just came and visited from the US and wasnt able to connect my streaming services to the tv. I brought my kids with me which made their experience kind of boring for them in the room. I also expected a free breakfast and parking while staying here based on how expensive the rooms were but I didn't do my research cause it says on their website but those alone as well were also quite speedy onto of the room. That also was on me for assuming with out checking.

L emplacement de l’hôtel est exceptionnel. L’ambiance palace ancien est très appréciable et le personnel est aux petits soins. L’hôtel dispose d’une piscine intérieure agréable.

Notre chambre était au dernier étage et la salle d’eau était très petite.

The place to be in Victoria. The building is truly stunning and I wouldn’t have wanted to miss this. Comfortable rooms. The doormen were an absolute highlight- super friendly and helpful.

The bathrooms are renovated but not quite 5 star standard. The pool area was extremely noisy and unfortunately the sauna was right next to it. Relaxing impossible.

Amazing building in a perfect location. Appreciated the historic features like the internal mail system and photos...you could make a lot more of them though. The planting at the front was stunning.

We were not made of renovations taking place prior to our stay. Not a major thing but it's a shame there wasn't a proper bar. Our room involved a LOT of walking to get to, and we only discovered a slightly more direct route with nearer lifts later on.

Loved the location. Knowledgable staff. Great amenities(bikes were a bonus)

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