Fairmont Tremblant

I'll start with the positives. Great location and the ski in/ski out access is great if you're traveling with small children since you don't have to lug your gear around the village. Also, free hot chocolate! :) However, that's about it. We arrived at 3:30 and were told our family suite was not ready and that check in was technically at 4pm. Ummmm OK. They also informed us that even though we had requested a connecting room for the grandparents, they could not accommodate that request. Wow, rough start, OK. We made the best of it and went to pick up our ski gear and came back to finally drop our stuff off after 4pm once the separate rooms were ready. Not a great start but that's fine, it happens. Once we got into the rooms, the family suite was significantly smaller than it appeared online. We had two suitcases (24inch and 20inch) in the bedroom and could barely walk around the bed. The bathroom sink had no space for toiletries so we simply had our toothbrushes and other stuff on the kitchen counter. We then went to dinner at Le Comptoir - Fairmont Tremblant and had a weird interaction. Everyone at the table ordered a meal, and my daughter went for the kids buffet. My son grabbed a couple of fries off his sister's plate and the waitress immediately came over to tell us that if he ate more fries, she would have to charge us for the buffet. WHAT? He ordered a meal for himself and was simply having some fries from the BUFFET that we paid for my daughter. Do they also charge adults twice if they share a plate? I was shocked at the nickel and diming, given this is supposed to be a higher-end hotel. Never ate at the hotel again after that experience. When we arrived, we also requested a late checkout. We were told to come back the day we were checking out and ask, but that since we were leaving on a Wednesday they would likely be able to accommodate. On the day of checkout, I went downstairs to ask for the late checkout. The person at the desk had to go into the back room to ask someone else and then came back to say that they could not accommodate my request because someone was checking into MY room that day. That's weird, the hotel already assigned my room to someone else at 9am? Were they waiting in the lobby? I pushed back because check in is at 4pm and I was made to wait for my room when I arrived. She walked to the back room again and came back offering a 12:30pm check out. Really? 30 minutes? I politely declined as that did not help us one bit. Overall, great location, decent but small rooms, with staff that doesn't seem to know the basics and relies on backroom management for every question. The arcade is just a ballroom with 4 old arcade games and a ping pong table. My kids were not at all amused lol. Unfortunately, I would not recommend this hotel unless you have really small children and just want to avoid trekking through the village to get to the slopes. This hotel is in no way a 4 star "luxury" hotel and definitely not worth the high season weekend prices!

Les piscines et spa , resto gastronomique , valet

Perfect location next to ski lift

Very convenient to rent ski equipment in bottom of hotel

Le Fairmont de part sa situation exceptionnelle. Des matelas pour dormir qui sont incroyables ! Le service donné par les différentes personnes.

Location and staff

Though they charged for delivery of food to the rooms!!

Location Pools Staff Ski in and out

Nothing!

The staff were very nice and cooperative The facility is very well designed and is very clean

The Location Cleanliness The Staff