Grand Fiesta Americana Veracruz

ubicacion del hotel

el trato del personal hacia el huesped siempre que viajo, generalmente es en este cadena hotelera y este fiesta americana fue una descepcion total. cuando vas a pagar la cuenta de los alimentos en la caja directamente ya no te preguntan si quieres agregar propina YO REVISABA MIS TICKETS Y YA TE PONIAN EL 10% DE MAS en la cuenta El desayuno continental horrible solo tienes derecho a barra fria, ni opcion de huevo u otra proteina tienes acceso los meseros en el area de alberca tambien tienden a ignorarte yo tuve que ir la mayoria de veces ir a pedir direecto a la barra y tmb ir a pagar directo ahi

Personnel agréable, hôtel correct et confortable.

Forcing effectué pour souscrire à leur programme de fidélité. Prix exorbitant pour les plats et boissons proposés. Plats industriels et de mauvaise qualité.

Hotel en malas condiciones de mantenimiento y sin letreros de seguridad en las albercas. Comida mala. Instalaciones viejas así como mobiliario. Falta que los dueños del Hotel inviertan en darle un buen mantenimiento. En lugar de ser un Hotel de 5 estrellas, parece un hotel de 3 estrellas.

I arrived at Fiesta Americana Veracruz in the early afternoon and was greeted by Valeria at check-in. Unfortunately, the welcome experience was not warm or inviting, and she did not go out of her way to make guests feel welcomed upon arrival. I had reserved two oceanfront rooms with balconies — one for myself and one for my parents. During check-in, I specifically asked Valeria if both rooms were the same, and she confirmed that they were. Based on that assurance, I gave my parents Room 733 and took Room 721. Upon arriving at my room, I discovered that Room 721 did not have a balcony at all, despite my confirmed reservation for an oceanfront room with balcony. When I brought this to the staff’s attention, the hotel personnel initially expected me to move my parents to correct an error that was clearly made during check-in. Manager Geselle later assisted and offered several alternatives; however, none met the expectations or matched what I had originally reserved. Another manager, David, explained that balcony rooms are provided based on availability. This explanation was extremely disappointing , guests should receive the room type they book and confirm, and it is not the guest’s responsibility to resolve internal reservation or inventory issues. Additionally, the room descriptions appear confusing and do not clearly reflect what is actually being guaranteed. As a frequent traveler, I found this experience frustrating and far below the level of service expected from a resort of this brand. What should have been a relaxing stay instead became stressful and disappointing from the moment of arrival. Unfortunately, this experience has left me extremely dissatisfied with the resort and the overall chain. I will not be booking with them again and will be sharing my experience with friends and family so they can make informed travel decisions.

Es un hotel extraordinario, las habitaciones son súper cómodas, la atención del personal es excepcional. Es un hotel que hemos visitado muchas veces y siempre nos sorprende la calidez de su personal, la calidad de los alimentos y la comodidad de las habitaciones.

Todo estuvo perfecto

TODO ES EXCELENTE LO RECOMIENDO BASTANTE

TAL VEZ EVENTOS Y ALGO DE ANIMACION LES HACE FALTA ALGUNA AREA DE ESPECTACULOS