Lexington Inn & Suites-Windsor

It is great.

The place is neat and tidy

The break fast to poor all machines broke nao water for take shower and more

Location is fine but it's an old facility

Our overall experience was not good. The first morning we woke up, therebwas no water. Went downstairs to speak to the front desk and was told to go across the street to another hotel to use the washroom. When the water came back that day we couldn't use it since it was brown water. They did ofger $40 for compensation, i managed to get them up to $50. The ne t day the juice despenser only gave water at breakfast. We went out and came back around noon to a room with no towels. I asked the cleaning staff for towels and was told there are no clean one but he could give me a used one although there might be stains on it. The sofa in the room was in desperate need of replacement, when you sit on it there was a board across the front that your legs would rest on. Coming into the hotel at night the front lobby area smelt like bad B.O. I would not recommend this hotel.

The entire hotel had no water for about 9 hours, this meant no flushable toilets. I reported the issue and they should have immediately called an emergency city hotline, emergency plumber, and called for emergency portta potties etc. they did nothing. The hotel lied and told different stories of what happened and the plumber confirmed the issue with me in the morning and his story wasn’t the same as the hotels version. The hotel compensated an entire night for some people but not everyone and that is wrong!!! Everyone should have been compensated. We had to go to McDonalds i. The middle of the night to use the bathroom and again first thing in the morning. I can live without a shower but a flushing toilet with 4 people in your room is a necessity and this was a major inconvenience. It is unacceptable how the hotel manager handled the situation.

No water supply. This impacts (a) no water in sink, (b) can't flush toilet, and (c) no breakfast. Of them, (b) is not acceptable. It might be outside hotel control for no water supply, but you can try to do something under your control. For example, telling people where's the nearest washroom, distribute water bottles / jars, or give partial refunds.

Good hotel for the price, nice breakfast and coffee.

Staff were very friendly and accommodating. Immediately helped us get into the room when I locked the key inside. This hotel was quiet & felt safe and secure. The area was convenient and short drive/ walking distance to what we needed. There was a city issue with water, but the staff were kind and did what they could to help. Resolved as quickly as they were able. Rooms are fine. The mattresses were very comfortable. Extra shampoos and soaps supplied on request. Friendly atmosphere - allowed us to visit as a group in the foyer. Would return.

Very outdated and not upgraded at all!! Needs some serious TLC!!