Mercure St Helens

Generally good condition and rooms were spacious, and the Resturant had good choice Resturant staff were really friendly.

The bathroom in my room needed decoration as the paint was peeling off the ceiling. I was there Friday night and some of the visitors in the bar when I was eating g my dinner were very noisy. I did make a comment to the Resturant staff and they said it was Friday and they were letting g their hair down

What a gem Much better than expected

Nothing

Staff very friendly welcome Room great size and clean

King size bed is 2 bed put together, so a split in the middle. So no best comfort

The staff were polite and helpful. The décor of the bedroom was cosy and comfortable and a good size. The impression was one of a clean, well-run hotel.

For starters, access to the hotel is only via one side of a dual carriageway. The back of the hotel fronts onto a canal and the only way to walk to the town centre is over a short muddy track which leads to a paved path laid down along the side of the adjacent retail store. Then, there is a large car park to negotiate, followed by a busy fenced carriageway for buses. The alternative was a sequence of roads to negotiate via a number of Pelican Crossings a little distance away and in the opposite direction from the town centre. So, it's a bit of an assault course to reach the shops, bars and restaurants. Obviously, that isn't the fault of the hotel but it is something to bear in mind. The initial impression of the room was highly favourable but later it was discovered that the air conditioning was extremely noisy and the rattling noise it made was quite irritating and distracting, if I wasn't so tired, I don't think I would have slept a wink; the lights in the room were restricted to those by the bedside and a strange metallic design in the corner of the room. It wasn't bright enough in the room to read; The room temperature device could not be altered so remained at an extremely warm 27.5 degrees Celsius was uncomfortable; the 'double' bed was two single beds put together and quite small. Finally, Mercure is one of those hotels which insists on a deposit from a debit/credit card as you go through the security process, in this case £50. I found this annoying, particularly as the mini-fridge was empty.

Room was very warm overnight and at 8:30am on the day of checking out, the housekeeping team knocked on my door & let themselves in whilst i was still in bed