JAZ Sharm Dreams

Excellent

Good location. I paid full price for a hotel whose pool area was totally under construction. i felt the value was not there. Misled by EXPEDIA advertising!!!!

The worst stay experience I have ever had, this hotel doesn't deserve one start . I had to cancel my stay after 2 nights due to 1- Unclean places 2- Food caused health problems for all my family members. 3- Service delays, I do a request then I get a response after 12 hours even for simplest things like getting a clean glasses in the room. 4- Team is unprofessional and not even friendly.

Wouldn't give this hotel a 1 star... filthy place Greeted at reception with incompetent staff no knowledge of stay had to email them my booking. Room was tired full of ants. The main restaurant was a free for all never a clean table no service the worst food ever I have experienced no managers visible to complain to. Whoever the general manager is of this shambles should be ashamed.

The reservation staff is a disaster. I used "message hotel" function in Expedia. Well they did reply my message they replied fast. But they never replied(or read) again after my second message.....that made me call their reservation but it was another hell.... I called reservation office but ALWAYS NO ONE ANSWERS. do you know how many times I have called to actually reach a real person? 35 times!!!!!!! but that real human said he will transfer me to another person and finally it ended up as no one answering again.....endless circle....

Nice hotel - nuce stuff - but the conditions very bad and food not good they have sane food same taste every day

The red sea in this more than amazing . People here friendly and charming night life

The location is very conveniently close to the beach, that you can reach walking across the street and through another resort: five minutes maximum. The rooms are scattered across a park with several swimming pool, and they are reasonably maintained.

The phone line did not work and I could not call in. No one replied to my question submitted to their website. The website said there was airport pickup but there wasn’t. It also said free wifi, but the wifi wasn’t free. As well, my air conditioning didn’t work and it was very very hot. Lastly, my room stunk of cigarettes but they wouldn’t let me change rooms.

From the moment I arrived to check in at the ungodly hour of 04:30 the treatment I received was excellent (thank you to all front of house staff during my stay in particular Kareem) Midway through my stay I suffered a diving accident and once again the hotel was fantastic in organizing doctors and extending my stay in the same room, as I was unable to fly home, even whilst waiting for confirmation that the room had been paid for. The room itself was excellent, the bed ultra comfortable, the fridge well stocked and promptly replenished ever morning with the added bonus of a kettle and tea/coffee making facilities there (and again regularly replenished ever morning. The room cleanliness was again excellent and cleaned promptly between 8:30 and 9:30 every morning (I forget the name of my cleaner but a nicer man you couldn't meet. To the management, my room was 4110, the guy needs to be acknowledged as a first class member of your staff) In regards the pools (I forget how many there were) they were always clean and the pool bar staff always helpful, friendly and polite. A special mention needs to made for the towel man Ataa (I've probably misspelt his name) but he was like a man possessed all week long!! If you didn't change your towels every day he'd find you and insist he did it for you!!!! If, as I did on more than one occasion, you left your towels out at the end of the day he'd remove them, find out where you wished to reside the following morning and lay them out for you!!!