Hampton Inn Waldorf

It was very clean

The shower drain was no so good

Breakfast was outstanding, 5 stars

Rooms wasn't ready, ice machine was out, pool was closed...... I was really shocked...I worked for the Hampton Inn as a houseman...

The bathroom was nice.

It was dirty, the service was horrible. The pool was dirty and closed the entire 5 days of our stay.. The bed was like sleeping on a boxspring. Our room was never cleaned in 5 days of stay. We ran out of toilet paper and towels twice. When we called down for more towels we were told we had to come down to get them twice. When we asked for another blanket we were told they didnt have any extra. We asked the front desk for service on our room and they never came. Again and again this hotel was a disappointment.

Breakfast was outstanding and stay was relaxed

Everything but one staff member.

The front desk lady. Her name was Shana if that wasn’t her name then she was the one working Thursday night. She made my mother wait an hour and a half on a room she claimed wasn’t ready because it was only waiting on towels. I sat out in the lobby with my mom for an hour and a half with my little sitter and multiple cleaning staff were coming by telling her that multiple rooms were getting clean. She even checked in a couple while we were still sitting there. I asked her 3 different times if she could check it and it ended up leading to both of us getting loud. She then left for maybe 10 minutes and came up when someone else had to come complain about her not doing her job. She was very unprofessional and clearly was being petty for her own enjoyment. I was very discussed about the way she chose to talk to me and my mother. Mind you not even 5 minutes go by and one of the cleaning staff checked the room and said it was ready. So who knows how long the room was actually ready for before we could get my mom checked in. I would love to hear feedback about your solution.

Location

Nothing

Breakfast

The room next to the conference/meeting room.