The Stephen F Austin Royal Sonesta Hotel

It was my second time at this hotel and I love everything about it. The room is beautiful and cozy. And all the receptionists are very friendly and ready to help. Already did my booking for the next year

O quarto é super espaçoso, confortável, lindo

Olha nada específico …

I found the staff very friendly from the time you walk in the door and all throughout the stay. Texting with staff was also very helpful to ask questions since I was there for a work conference and didn't have much time to stop at the desk in the morning. The room was incredibly spacious and the facilities (gym and pool) were well equipped. We were happy to be in the back of the building, though the view was not great, it was so silent and peaceful at night!

My only issue was that 1 out of 3 elevators was working during our 5 night stay and in the morning the cart would fill up with people. Waiting for the elevator was a bit annoying during morning rush. A second elevator opened up closer to the SXSW festival so I assumed they open all elevators when occupancy is full.

I had a really wonderful experience with this hotel and their team. During my first stay, things did not go as smoothly as I had hoped, but what truly stood out was how understanding, professional, and helpful everyone was afterward. Instead of dismissing the issue, their team handled it with genuine care and offered me the choice of either a refund for the stay or another stay completely free, which I thought was incredibly generous and thoughtful. I decided to return, and I am so glad I did. On my most recent stay, they went above and beyond to make sure everything was excellent. They not only provided the complimentary room, but they also upgraded our room and even included snacks, which was such a kind touch. It was clear that they truly care about their guests and about making things right. That level of customer service is rare, and it made a lasting impression on me. Everyone was warm, attentive, and committed to making our stay a great one. I’m very grateful for the way they handled everything, and because of that, I would absolutely recommend them to others.

Great location and good breakfast too. Excellent service, appreciated the early check-in and later check-out, plus convenient bag storage. Thanks for a great stay!

Zentral gelegen, freundliches Personal, sehr gutes Frühstück mit großer Auswahl, große gemütliche Zimmer, alles funktioniert.

Location

It’s an older property which has its charm but rooms could be upgraded a bit

Great location to Sundance square. Breakfast was great and rooms clean and pool wad open until late which kids enjoyed.

Nothing