Aquabella Hôtel & Spa

Parking is available. Very good location. Probably the best hotel in the town.

Emplacement

Salle de bains vétuste

We do not often give tentative reviews. However, some points need mentioning here. Good points - great location, friendly welcome at reception, and comfy bed. Also the pool is rather beautiful to look at. Most of the staff at reception were great but the staff at breakfast need service aware. We are should not feel like an inconvenience. Poor points - the breakfast was, in our opinion, dire for 4 star hotel, with cold ‘hot’ items, the worst scrambled or omelette eggs we have had in a hotel, no freshly fried eggs, no fresh warm food, no fresh coffee table service. The hot food section had an appearance of being ready to close down There was no care for guests at breakfast. Even the fresh fruit offering was poor. The plastic sunbeds were dirty, especially at the backs, which is surprising for the start of the season! Just hose them down! The parasols seemed old, cheap and nasty and the pool towels seem very threadbare and need replacing urgently and are not large enough. They are not very fitting for the south of France, Drinks at the pool were much more expensive than we expected, compared with Côte d’Azur prices or other hotels and bars in Aix. The bath sealant was mouldy; the parking arrangements are not great, though it worked for us. Also the TV would not change channels and the remote control did not function except for on/off and volume. The design aesthetic fell short of our standard. However the architecture of the orangery are one of its plus points and saving graces, in addition to the pool location. The access to the pool via the spa is strange! We never saw anyone on reception at the spa. It was not very welcoming. We understand that it is not, in comparison, very expensive, but it is not 4 star standard on anything. Overall, we loved Aix and had a wonderful time but we were disappointed with the hotel standard and it should be 3 star maximum with lower prices. It needs a full renovation and much more staff training and management.

très belle piscine extérieure chauffée

לא אגלנו במלון

Das Frühstück war sehr grosszügig,etwas grob geschnittener Fruchtsalat,Brote super.Personal oft nicht aufmerksam= keine Teller und Tassen mehr! Zimmerfrauen sehr nett,Dusche und Hahnen renovationsbedürftig!

Etwas Süsses am Nachmittag hat gefehlt Sehr strickte Essenszeiten am Abend Nicht so grosse Auswahl der Menues