Comfort Inn & Suites Crystal Inn Sportsplex

Friendly and welcoming staff. Clean rooms and were very comfortable

Everything was great

I was coming off the road later than expected due to weather and traffic. Didn't think I'd make it there by midnight so I thought to call the front desk to let them know. The front desk worker assured me that it would be OK. I was extremely tired and was greeted with one of the WARMEST "Helloooooooo. You must be Myles..." I've had the pleasure to encounter in a long time. Her name was Chassidy (so sorry if I spelled it wrong). Her smile and presence, coming around the corner, gave me the boost i needed to just make it to my room. Her encouragement, energy, and engagement reassured me that I had chosen the right place. Ma'am, thank you so much for your hospitality at that given time. You treated me as if I was family, & I truly appreciate you for making my stay beyond what I was expecting.

Everything was to my liking. I have no complaints. We lost power and the keys stopped working. However the staff made sure the ship sailed and that everyone was taken care of. Maintenance wise, the corner of the blackout curtains, in room 222, were down. Other than that, the stay was perfect because that really wasn't THAT noticeable.

Clean

The electric fried 3 chargers. No phone in the room. Tiny pillows. Had to go downstairs for bedding for hidabed. Asked for air freshner because someone was smokinf marijuana on our floor. Front desk said they would bring. Did not.

Close to the water park breakfast ok.

Some things in the room didn't work,like the coffee pot,it was sapost to have a microwave,yet had to get them bring one in.My daughter got stung twice by wosp before she come make it back in,the was a net as a patio outside of the doors that led from the pool.Told the guy at front desk the a nest out there.He wouldn't even look at her harm that swelled big time just looked at the computer typing saying ok.didnt attempt to do anything till two days later about the wosp.Then they closed the pool room no one could swim witch they cold had just lock the outside side door.i think we should get adleast apartial-refund for my daughter get stung an of some stuff not working...

The location was close to the baseball complex

When we checked into our room there was hair behind the wall and bed . The floor had not been vacuumed. The comforter and pillows on one of the beds was still wet.

Rooms were nice and clean, comfortable bed, showers were clean as well

No bad reviews noted about property

They had very friendly staff and it was in a convenient location.

First off our room leaked on the second day, we had to ultimately switch rooms and we were there for a baseball tournament and another family switched rooms and it also leaked. So at least 3 rooms were pouring water in from the windows. Second, the doors were extremely hard to close and open to the bathrooms. Third, the pool needs some serious maintenance. My son had paint chips all over his body and it was very murky and cloudy. Breakfast was mediocre. They ran out of stuff both mornings, and not a lot to offer but I have had worse options, or none at all. The rooms looked nice but in our second room we had to switch to pictures would fall off the walls. Both rooms the tvs were super blurry and not clear at all. And in both rooms we had issues with some of the lights either not working, flickering on and off, or every time my son would move on the bed they would flash on and off. Plugs in both rooms were loose and would barely hold a charger. The floors didn’t look to have been thoroughly cleaned. And not enough towels for the accommodations of guests per room.

It was 15 minutes away from the place I was visiting.

It had mold it was smelly loud the a/c was so loud we couldn’t sleep the mold had an awful smell in the rooms and the hallways the property was dated. There was bug dog urine stains on the carpets the poor was FREEZING COLD IN THE ENTIRE AREA INCLUDING THE WATER. It was loud and all the staff looked as tho they lived in the property. No one cleaned the room they took all our towels out and didn’t return any the pull out couch was urine stained and lots of strands of hair and centipede like bugs crawling on rhe wall near the a/c. I asked for a refund but I booked 3rd party we didn’t stay in the room. We got air mattresses and stayed at my nephews home & slept there. I emailed corporate for a refund & no reply yet. Staff was ok but front desk could have been more accommodating. I’ll never stay there again. My advice find somewhere else to stay! Room 130 awful room329 a tad better.