The Killarney Park

In hospitality, the guest experience is shaped by a series of small but important moments — the points at which visitors form their impression of a hotel’s service, quality and overall standard. The guest-facing team at the hotel clearly understand this. Thanks are due to them and, in particular, to Suzi O’Gorman for the care and attention they showed throughout our stay. It was disappointing, therefore, that those efforts were undermined by a number of systemic weaknesses that one simply would not expect in a five-star hotel. I have written to the hotel separately to set out these concerns in more detail.

A nice hotel but the experience was destroyed by our experience yesterday (10th) morning. My partner woke up early and asked the housekeeper in the hallway for some fresh towels and not to clean our room and that I was still sleeping (he said she didn't seem to have great English so it's possible she didn't understand that he told her not to clean the room He left and I woke up at 10am and saw that his bed (we had a twin room) had been made up. I thought it was weird cause he usually wouldn't make up his bed but I brushed it off. Then I noticed that a tissue box that was previously in the bathroom (I had moved it to my bedside table) had been put back in its original place. I looked around and the bin had been emptied and there were a bunch of new towels folded neatly. I feel like I'm going crazy because surely there's no way a cleaner would clean a room with a guest literally inside SLEEPING, but there's literally no other explanation. My partner thought this was really freaky, as do I. It's possible she maybe didn't see me at first but she moved the tissue box that was literally right by my head... I have no idea what to think of this and I didn’t really want to complain as the receptionist is quite a nasty lady herself when we checked in preferring to chat with the other receptionist instead of checking us in . Especially if she didn't understand what he said or maybe misunderstood and thought he'd asked her to clean the room? The privacy please sign was also on the door. I'm honestly not sure what to make of this so called five star hotel, wouldn’t recommend to my worst enemy!

The Killarney park is excellent. The staff were more than helpful prior to arrival and all were wonderfully welcoming when we got there. They all represented the hotel so well and the whole team do this venue a great service. The hotel was immaculately clean and the attention to detail makes this place special. The food and drinks selection is extensive and we enjoyed all of our meals there. Breakfast was fantastic and set us up for the day to walk around the town or head off and enjoy the tourist attractions (of which there are many and the staffs’ knowledge of all of these was impressive). The pool and spa facilities were great to finish off the day, and for us, made our trip even more enjoyable.

On one of the sunny days we wanted to sit outside and their outside area isn’t as good as the hotel inside. Possibly some more comfortable outside seats/tables would be ideal. Still loved the place.

What a fabulous hotel!! We stayed with rewards from the Leading Hotels of the World. So glad to have come across it through LHW when looking for a stay in Killarney. From the valets to desk check-in to bar staff to room care, everything here is top notch. The rooms are beautiful! We had a third floor overlooking the park. So serene. The rooms are very updated, electronic everything. The bathrooms are huge and perfectly equipped. We even received a personal note and delicious pastry on arrival. A glitch in the circuits for our mini bar was promptly attended to and compensated with a whiskey in the bar while they resolved it. We only wished we had booked for dinner in the hotel, as we didn’t want to leave the premises. What a beautiful property! We’d be back in a minute if we weren’t an ocean away. One tip though: when they ask before arrival for your room preferences, choose carefully. The “soft” beds are really soft! I prefer a firmer bed with a soft topper. My mistake. The pillows were perfect!

Every thing

Nothing

Wonderful location, stellar service, and comfortable luxurious rooms.

Exceptional in every aspect. Now that I’ve had a few days to marinate I can confidently say this has been a top 3 experience for us traveling abroad. The staff, food, drinks, service was nothing short of fantastic. It has set the bar for every other hotel from here on out. Sláinte.