Hilton Garden Inn Charleston / Mt. Pleasant

We had a wonderful stay at this hotel. The rooms were spacious, clean, and very comfortable. Despite being located close to a four-lane main road, the hotel was surprisingly quiet at night, allowing for a restful sleep. The staff was friendly, welcoming, and always helpful. The location is excellent. Downtown Charleston can be reached within just a few minutes, making it very convenient for sightseeing and dining. During our stay, we attended a concert at the Credit One Stadium on Daniel Island, which was only about a 15-minute drive away. The venue offered free secured parking and was just a short five-minute walk from the stadium, making it a fantastic concert location. We also spent time at the beautiful Isle of Palms beach, located only 20 minutes from the hotel. The beach is well maintained and offers convenient facilities, including showers and changing rooms. In addition, Shem Creek is only five minutes away. There you can find excellent waterfront restaurants with live music on weekends. Sitting directly by the water creates a wonderful atmosphere, and if you are lucky, as we were, you may even spot dolphins.

Clean place

Check in staff was not friendly. It is very disappointing to charge for breakfast for less than quality of a “holiday inn” type breakfast where at HOLIDAY INN is free.

I liked the breakfast, however, I didn't think I'd be charged for it. I could have sworn that free breakfast was included when I booked the room. The guy running the breakfast was really nice and accommodating! However, the rest of the staff was not very friendly and not very accommodating! We got to the hotel at about 11 am to check in and was told that we have no rooms available yet and that check in time was at 3:00. I did know that 3:00 was check in time but was told over the phone a few days prior that we could probably get checked in around noon or a little bit afterwards as soon as there was a room available. Anyway, I was okay that we could not check in yet so we waited in the lobby. At noon I went back up to the desk and asked the girl if a room was ready yet and she said no. So we waited another hour and around 1:10 she came up to us and said, "wait you still haven't checked in yet?" I said no we were waiting for you to come over to us and tell us that a room was ready. So she apologized and checked us in. Even though she apologized it was a bit annoying that she forgot about us and then kind of acted like it wasn't her fault. That was not a good start to our stay. Next, we were told we'd get maid service every other day, which was okay, but we never got any service the 4 days we were there. Granted our do not disturb sign was on our door, but we were never asked by the maid if we wanted our room clean even when asked for some fresh towels, in which she gave me one towel. Speaking of towels, the pool didn't have any towels available on Friday for many hours. All in all, it wasn't a bad stay, but it definitely wasn't a good one!

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One of the elevator's was broken.

Very clean and stay was enjoyable

Location very clean quiet

Nothing

We had a quick overnight stay at this hotel. I will definitely stay here again next time we are in Charleston. The hotel was clean. The staff was polite and attentive. Robert was particularly helpful. Breakfast was delicious and has cook to order options. I definitely recommend this hotel.

It was very well located

The beds are too soft and not comfortable