Hyatt House Houston Galleria

Our room smelt disgusting upon arrival. Went to Walmart grabbed a can of Lysol but that still didn’t work. I had requested to change rooms and was told no. The room was so loud even though it wasn’t close to any major roads all because the windows were broken with a 2 inch gap. The frame was falling out the wall. Black all over the ceilings, toilet kept leaking all over the floor and even though I kept being told the manager would reach out he never did. I had to be the one calling multiple times and emailing. I wish I could give zero stars this plane is rundown and unsanitary. Refused a room change and/or a refund to go elsewhere

The area was amazing. Lots of choices of places to go.

Good location. Hotel is in poor condition and smelly. Staffing at front desk was not adequate for volume of guests. Breakfast is just ok.

I booked a king-size bed room on Valentine's Day. Anyone with a brain would know why. But the hotel couldn't provide a king-size bed room, so we requested to cancel the reservation and get a refund. We didn't even ask for any additional compensation, but this was rejected and they said only the manager could handle it. The front desk staff was very rude. We only called the first employee twice - the first call was to inquire about cancel reservation and refund, and the second was to follow up and ask for the manager's contact information. But the second front desk employee told us that the first employee accused us of continuous harassment, so the second employee's attitude towards us was also very bad. Later, the second employee clarified that the first employee claimed to have compensated us 5,000 points, but throughout the process we only received 1,000 points of compensation from the first employee and still needed the manager's approval notification. Also, even though staff here always stating that all the things need the approved by manager and manager will reply to the email very quickly, the manager is unreachable. I have already waiting for 3 days and did not receive any feedback from their manager. In addition, the room was very dirty and the closet door was broken. There was blood on the quilt. We requested a replacement of the quilt but received no response. The cleaners merely re-laid them.

I stay at the Hyatt house galleria every time I am in Houston. The location is prime, the rooms are spacious, the staff is great, and the breakfast is really good. Best value that I have found in the area.