The Village at Steamboat

We booked this property because the reviews were decent, it had a kitchen, and was across from the tennis center where we were taking a camp. The booking was for a studio and it turned out to be in "Building 1" which is the only building on the property which does not have AC. It was a _very_ hot August, and the studio only had one window -- so no cross breeze -- and the window absolutely soaked in all of the sun during the hottest part of the day. So when we checked in it was like an oven. (Yes I should have been more careful about booking -- there was no AC amenity listed -- but honestly I didn't expect to need an AC in the Colorado mountains, and wouldn't have needed it in most properties). There was a Vornado fan in the unit, but efforts to get a box fan to put in the window resulted in 2 nonworking fans before we could secure a working one. It was very stressful and we hardly slept the first night due to the heat. We mostly solved the heat problem ourselves by buy buying a $5 windshield reflector from Walmart and putting in the window behind the shade to block the sun in the afternoon. Once I tried to beat the heat by working upstairs from reception, where there are computers etc, but it's also a game room and unsupervised children were pretty much throwing pool balls across the table. Also be aware that there are different ways for different guests (time share vs. regular bookings? Not sure.) to get on wifi -- the one we were supposed to use was paid and quite expensive. The bed was a Murphy bed -- which is fine but the mattress is exceedingly soft. The unit still had sufficient room to move around with the bed down. Our other big complaint is the front desk staff. They ranged from very helpful to hanging up on us. At one point when pointing out out how hot it was and that they still hadn't managed to get us a working box fan, and we said that we were going to leave a bad review and were told to "go ahead." We were also told frankly that the "owners" were holding out on installing ACs in this building, which was the oldest in the complex. Our impression is that this is time share that is partly managed by Wyndham, but where the owners still have the control. My opinion has gone down of Wyndham for agreeing to manage such a property and I will be wary of them in the future. Positives: The maintenance people who brought the fans were prompt and seemed to be really trying. The kitchen was well supplied, and no complaints about the bathroom or cleanliness. Conclusions: If you must book this property be careful and ensure you know what you are getting . Avoid Building 1 -- I think you'd have to call and find out which building you are booking for- -and be ready for minimal front desk support if things go wrong.

The carpet was disgustingly dirty. The Murphy was dangerous. It cut my leg when I barely touched it.

The Murphy bed and dirty carpet.

Booked a 2 bedroom unit almost a year ago. When we arrived they couldn't find our reservation. Then, we were told we were in the worst building in the complex. With temps in the 90's NO A/C in our unit. Also note, 2 bedroom is really a 1 bedroom and and OPEN loft!

Great stay

Required $100 hold on card to stay one night here. Also we stayed on the third floor with stair access only beware if you have a bad knee like me (no elevators present.) Room was neat, clean and comfortable. No AC but had portable fans. Upstairs gets pretty warm fast in morning and several other occupants including myself had to leave front/back door open for airflow. Perhaps this stay here is better in the winter but for summer, didn’t work for me since I enjoy privacy.

Location and size

Couldn’t figure out how to turn on a/c

The property was beautiful. There were nice units. Staff was nice.

No air conditioning.

While everyone was nice enough, the staff seemed to not have much, if any, training in hospitality or customer service. There was a confusing check-in, as the front desk said we could park under our building, where we'd find luggage carts. Under the building was an open area with no other vehicles parked, and it looked to be used for storage. No luggage carts, but they'd be useless, since there was no elevator. We ultimately parked in the outside spaces. Also, we saw the '8-10 stairs' warning; however, it didn't mention 'per floor'. On the second floor, we had to climb three flights of the '8-10 stairs', dragging up our luggage (a staff member did come to help, upon request). There were signs posted that bear and moose may wander through, when we were sitting on a bench outside, we did have a bear 'wander through', on its way to the dumpsters, effectively halting any attempt to enjoy the grounds. I was nervous for children, who often walked across the grounds unaccompanied, and at night. When the 2 reading lights over the bed, plus 2 lights over the side tables didn't work, maintenance came, but was unfamiliar with it all. The guy did notice the wires behind the bed, and I figured to plug them in. As for the side lights, there was a switch behind the TV that I also found on my own. There was no soap provided for the washing sink or shower, and the clerk pulled out a bottle of dish soap. We finally were able to communicate that it was bar soap we needed.

Nice clean room. As advertised. Nice kitchen amenities

Good facilities

No air conditioning We were in 3 floor. Very difficult