Hometown Inn & Suites Jacksonville Butler Blvd./Southpoint

The location was very central in Jax especially for our visit needs. The frig had a freezer compartment. Yay! Ashley is very nice and Katrina became "Mak"'s best friend. Thx to you, both ☺️

The room was small, especially for 2 queen beds. Two full or a king would have been betterin that space. Definitely needed a person with an eye for detail for cleaning, as well as some paint & repair. Not being able to access our TV accounts, like Amazon Prime or Netflix, on the TV. Breakfast options were paltry at best and not very healthy. Try oatmeal packets, small yogurts and cottage cheese. A consistant smell of "weed".

The location was great

We got in the first room, the floor was wet, we asked to be moved to another room; that happened. But the smell of the room, and the nastiness of the whole facility was just a turnoff. If we could have gotten our money back, we surely would have. Also, items in the room were broken-hair dryer and no back to the tv remote

Absolutely nothing. Its whole demeanor was deceiving from your website photos. It was a total waste of time and money that we don’t have.

To start when I booked the room your website said there were no extra charges after I paid this company. But when arriving at the property my wife was made to pay a 50 damage deposit. So she paid it. Then once getting into the room it was very dreary and damp feeling. And the carpets stunk like soured milk. The pillow cases were stained and the entire room was filthy. Like it had never been cleaned or someone used it shortly before us. Then when bringing it to the attention of the front counter woman I was treated so horribly. And I was actually trying to stay the night so we could be closer to my wife’s dying mother who is barely hanging on. The lady even sucked her teeth and told us good luck on our deposit. We then had to drive almost 3 hours in the middle of the night. We weren’t in the room for not even half an hour and now I can’t get my wife back to see her mom because of our financial situation that has been plaguing our family since medical issues rendered me unable to work since August. This is a very hard time for our family and I hope that y’all do the right thing. Thank you.

Nice place nice staff and location.

Location

No hassel

Breakfast could of been better

Nothing.

Everything. It was the most disgusting place ive ever stayed. Smelled terrible. Carpet was in terrible shape. Ceiling had water mark brown stains.

Breakfast was a nice bonus considering how inexpensive the property was. The staff energy above and beyond to make sure my check-in was seamless. At check-in my there was an issue with my credit card and I was locked out of my card until the next day. The front desk clerk waived the usual security deposit and allowed me to check in. It could been a disastrous situation since I don't carry cash. I was traveling in an emergency situation and you can't imagine what it's like to be told your card was declined. Thank God for the understanding folks at the front desk...

It was relatively close to the hospital.

The room was stale and smelled like mold. We had to get a plug in air freshener to make it bearable. The bed was rock hard. The shower didn’t shut off completely and dripped non stop. There were always people who looked strung out hanging out on the couch in the lobby.

Staff was friendly

I walked into our room and my mouth dropped... Stunk like pee (ended up buying an air freshner to mask the smell), stains all over the carpets, had to keep shoes on in the room because the carpet was wet and sticky, carpets are not being vacuumed, had roaches small and large, pictures on this site did not match the room (I even moved rooms and still HORRIBLE, same issues in both), room is not properly cleaned at all, furniture falling apart from being wet and torn apart, cigarette burns all over the room (non smoking room,) only reason I stayed was because I booked a non-refundable room. Would not recommend to anyone to stay here.