Golden Nugget Lake Tahoe

I liked that dogs are allowed at this hotel, since I was traveling with my dogs. What I didn’t like is that the room I was assigned wreaked of cigarette smoke, even though I asked for a nonsmoking room. It was hard to breathe. The air conditioner did not work, but luckily I was able to open the window to get fresh air in the room to help from the smoke smell and to stay cool. The room was also missing a mini fridge. Other than that, the location was great, the room was spacious, the bed was comfortable, and we had spectacular views of the lake. It seems like they are remodeling the hotel and hopefully they update the rooms and their ac system.

This golden nugget is terrible - it smelled throughout the entire hotel - even the towels - nothing worked properly - tv broken - phone broken - shower dripped - bed was uncomfortable with a big dip in it. There are plenty of other hotels to choose from - don’t stay here.

My stay at Golden Nugget Hotel & Casino Lake Tahoe was terrible. The room had a strong chemical smell, and even after I reported it, nobody cared. I waited hours for someone to check but no one came. I also complained about other issues, but again nothing was done. The service was rude and unhelpful. I would not go back, and I recommend nobody stay here.

Customer service was horrible. Long check in and zero customer service without any acknowledgement of our level of play

Facilities are undergoing major remodeling and many areas are closed. This should have been disclosed at time of making the reservation.

Very nice staff. Easy walking distance. Best restaurants in the hotel.

Check in was friendly but, dealing with a new system so it slowed the process. You have to go looking for the parking charge. The site doesn’t tell you up front about the parking fee charged at the hotel. And the resort fee is more than quoted on the site also. The bed was very comfortable, the room was large and clean. The A/C never went below 71 degrees-so, it was too warm to sleep comfortably for me.

Everything

I know they are in the middle of transitioning from the older hotel to their new branding. I can only speak of the floor I was on, but it is still sporting Hard Rock everything, including the room decor. That is not a bad thing, just noticeable. While the construction going on throughout the casino floor was really noticeable, there was no warning at check-in about the noise that would infiltrate the rooms. Even though we were on the 12th floor, both mornings we were jarred awake by loud banging from early starting construction outside. IT WAS LOUD. Although it would not have changed the rude awakening so early in the morning, getting a friendly warning from staff, or having signs prominently posted at registration about the noise would have been nice. Knowing it's coming does help a little. Could have bought earplugs, prepared by sleeping with a pillow over my head, or something. Only one real restaurant choice is available at this time, so we had to leave the hotel to find something that sounded good to us without any on-site options available. We plan on coming back when it's all done to see what all the noise and construction produced, but currently recommend finding someone else until they get things on order.

Terrible experience . Room was very dirty . They did not even attempt to clean it . We were so disgusted we left immediately and could not even stay on night .