Tampa Marriott Water Street

Everything about this hotel was nice. The location, the facilites, the dining options, the access to the riverwalk. The staff was very helpful. The rooms were comfy. Food and drinks were delicious. Everything was clean. We will come back.

It is a bit expensive but worth it. The elevators felt a bit outdated and not so smooth.

My wife and I had the pleasure to stay at this hotel for our anniversary and to enjoy the football game on Sunday (TB vs 49ers). The hotel was great and we did enjoy ourselves. Pros- from check in to check out everything was great, the staff was amazing and helped navigate the hotel as well as the surrounding areas. The convenience of the hotel to SO many eateries and entertainment was amazing. The restaurants and staff on site were 10/10. Cons- the daily valet was a little pricey but the process to retrieve your car was seamless. The breakfast buffet was pricey and not a lot of options for the price. My BIGGEST complaint is the fact that I left an item (an AirPod, just one AirPod) and called to find out the process to have it sent to me. When I got on the link it stated it would be $40 to send the item to me. I spoke with Garrett and he was VERY unprofessional. I asked to speak to a manager or supervisor to ask a question and he laughed and told me none was available and that they wouldn’t do anything for me. I don’t understand the unprofessionalism about asking to speak to someone higher than him. For everything to be so professional with this establishment I really don’t understand him being that way, that’s very disheartening. I would rate our overall stay the highest that I can go, but with the attitude of Garrett and his demeanor towards the situation I can not. I would love a response from someone in management.

I'm not sure about the hotel itself, but so far the booking has been a HUGE disappointment. I'm requesting a business form that most companies use regularly. Rather than provide it electronically, as other hotels do, this particular Marriott, at least, makes you jump through hoops to get a blank form. After my third time phoning to request it, I got an employee named Evelyn who was passive aggressive, referring to me as, "Madam," in a disrespectful way, and providing that the minute the form was submitted, the company credit card would be billed, "and it's two months away," she said. She sounded so superior, and then called me, "Madam" again. I know customer service. I work with people all day long. And I know rudeness. She was. She is. I'm just hopeful that the water view makes up for the poor customer service at the front end. Wish me luck. I'm sure I'll need it.

友善

無

Super accommodating, had cookies in the room waiting for my birthday boy! Great service.

Excellent time at the Marriot from the moment we arrived gorgeous views all around and a beautiful outdoor dining area overlooking the river with perfect service and elegant rooms.

Great for kids

Nähe zu Tampa Bay Lightning Stadium

The only thing the wifi wasn't free

Very professional