Extended Stay America Suites - Lancaster County

Clean

Nothing

The female clerk that greeted me was very friendly! The location wasn't bad. The room was clean.

Despite walking with a cane, they located me on the third floor and the elevator only worked intermittently. Despite that, it was considerably out of my way to walk to the elevator again, walking with a cane. On Christmas morning I was awake and by screaming kids in the next room around 6:00 a.m. I open my door the when I heard a blood curdling screen and then I heard the door slammed shut me without my key and without a cane hobble to the front desk The lobby was empty except for a semi-resident by the name of Barry. He informed me that to clerk on duty had gone home and would probably return around 8:00 a.m. I said how do I get into my room? He said you don't. I was greeted at 8:00 a clerk that tried to blame a guest for not telling me that he was going to be gone. Then when I instructed ed him that it was not the guest responsibility. I said it is however the clerk's responsibility to man his post and not leave guests stranded! In the process I was desperately trying to obtain a cup of coffee to brighten my Christmas morning. There are no coffee pots in the room. Stupid! You have to order them extra and pay for them even dumber! The clerk was very clear that he kept all the coffee pots under lock and key because the guest would help themselves to the coffee I said. How tragic would that be! The clerk went through all the motions of making the coffee except pushing the button. I clicked the button and when I came back 5 minutes later the clerk had dumped the pot of coffee out of meanness! I told him Mary f****** Christmas!. I proceeded to hobble back up the steps checked out of my room, hobbled back down the steps and as I was exiting the door at about 9:00 a.m. I slipped onto a sheet of ice and twisted my wrist on my landing! There was zero salt put out. Seems like a shame that just one employee can ruin your whole experience and set the hotel up for a major lawsuit!

Clean

It was nice

The room was nice, tidy, plenty of space. Working appliances. The staff were friendly and helpful checking us in even though we arrived late at night. Bedroom being separated with good curtains was a nice touch for someone who needs darkness to sleep.

The breakfast was a lil lacking, but offering anything in my eyes is better than nothing.