Residence Inn New Rochelle

Clean, modern, comfortable

No complaints

Location

Didn’t get the right room and the dishwasher wasn’t working bathroom shower was not working correctly

The cleaning staff was nice and the meal person

The parking lot was scary and creepy Men hanging out and smoking marijuana in the parking lot and in front of the hotel Didn’t feel safe

We stayed at the property for 2 nights. We got in late Friday night around 10. When we entered the room the garbage had not been taken out. We called the front desk and they sent someone up to empty it. We left went to grab something to, came back ready to take a shower and go to bed because we had a long day ahead of us. We go into the bathroom and found a dirty towel behind the door and rag on the sink. We called down to the front desk and the first thing the lady said was what time did you get here? Excuse me what does that have to do with the room not being clean? Regardless of the time I checked in I should not have been put in a room that wasn't cleaned. The next thing she said was I'm here by myself so I can't come and look at it. What does that even mean? She asked us to take a picture and she would find another room for us. It's now after 12 and here we are moving to another room.

It was only a 1 night stay. Room was spotless and bed very comfortable

Nice

This hotel is conveniently located at New Roc however, they don't tell you anywhere that you are going to be charged $20 for parking overnight. They were also doing construction on the garage so you had to go up to the 2nd floor to park or risk being towed. Check in was smooth. My room was on the 8th floor and a fairly long walk from the elevator so if you have trouble walking as for a room close to the elevator. There was definitely a noise issue from the street (8 floors up!) and I could hear music playing, cars whizzing by and back up beeps from the garbage truck. The heat and air is a conundrum. You'll need to call to get help with that for sure as it seems to go on, then go off after a while and not come back on. The room lighting had a bit of a hospital feel although the rooms themselves are big. The refrigerator had dents in the door which just gives a feeling of it being not well kept. The breakfast is okay. Scrambled eggs and then packaged breakfast sandwiches but there was fresh fruit and yogurt and oatmeal available.