Residence Inn New Rochelle

Room was very spacious and clean

Location

Well. There’s alot. First of all I prepaid for the Pleace months in advance expecting to get a king suite. I did end up getting a king suite but ended up in a handicap king suite. There was a very low uncomfortable queen size bed, and I was expecting a king size bed. Upon entering the room, it was completely filthy. It looks like somebody was living in this room and it has not been cleaned out. There was tons of dog hair all over the place and drying on the walls. Stickers all over the place and spilled food and whatever on the walls. The tub look like it never has been scrubbed and the sink in the bathroom was terrible. I’ve taken a ton of pictures of the place and never have I experienced terrible service from the front desk person. She told us that she would comp our parking and I have noticed that I was charged for that as well. Changing rooms was an option because we were there for a wedding and already have limited time to change rooms. She also charged us for that and we didn’t even change rooms. I’ve asked her to speak to a manager and she told me that nobody was around until Monday. That day that we checked out and went downstairs to speak to a manager and all they did was give us a card. Don’t stay here. I highly recommend staying somewhere else. The way the woman at the front desk blatantly lied to us about being sold out that night was ridiculous. I would never stay here again. I’ve taken a lot of photos of how gross that room was but I was only allowed to put four photos up.

Deberían de tener personas que hablen español , quien nos recibió no fue muy agradable

I enjoyed my stay at this property. I will be staying here again. 10 out of 10

We were unable to sleep at night as there was banging on the wall The toilet handle was broken, the shower stall was dirty

La ubicación excelente

Me gustó todo

I love that they had a pool and a place to grill. I love the staff's were helpful and nice making sure I'll every need was meet. They talk kindly to uou and even made uou laugh. If there was anything needed they got on it right away. I love being able to go see a movie wich the children and I did. We also was able to eat out or order food that was delivered. I love I didn't have to worry about breakfast in the morning they get your day started off worry free by serving breakfast every morning with options. I love we didn't have to worry about parking they also provided that so there was no worries. The place was very clean always. I will definitely come again to stay with the children they even enjoy staying there.

Love it stayed here on multiple occasions

We had a family event nearby and many of the out of town guests were able to gather here both outside and inside due to the amount of communal space at the hotel