Residence Inn by Marriott Jacksonville Airport

It was decent

Excellent service. Comfy bed and clean room

Need cleaning had dog food in hall way and litter.Room had fleas

This place is a no. Generally, this chain is very good. I'm not sure how they have let things fall to this point at this property. The young lady who handled check-in was great. Everything else was not good. Two of the three switches at the entry to the room did nothing. There was a broken piece of a plug laying on a counter. Not sure what that was for. The room was so damp that the carpet was literally moist and black mold or mildew grows across the ceiling. Management knows the place is in need of a paint job, because someone did some "touch-ups" here and there with paint that did not match the original coat. One of the lights next to the bed did not work. I plugged into the other outlet on the same plate and it lit up, but you have to wonder what's happening in that box. There was only one remote for two TVs. See the photos of the dead bugs on the bathroom floor. Yeah, we stayed. The room was non-refundable, and I didn't see the bugs until the morning when I moved the shower curtain. Grabbed a couple of muffins and a banana, unwilling to try the cooked food, only to discover mold on one of the muffins. (Wrapped, pre-packaged). A fitting parting gift from an over-priced, badly neglected hotel. You've been warned.

I would love to give this property 5 stars. Really, I would. I am staying here for an extended period of time while renovations are being completed on my house. The property itself is well maintained. All the amenities are great EXCEPT for the internet connection. Right now, there is no internet access in my room. We are going on THREE DAYS. This happened last week, too, and the internet access was unavailable for almost 48 hours. Twice. In a week. I need internet access in order to work. The hardest part is that since the internet works in the lobby - where I am writing this review- the hotel staff just doesn't care that I have no access in my room. They shrug their shoulders and look at me with a blank stare and tell me either 1) that there is nothing that they can do about no internet access in my room or, 2) that "they are waiting for a call back from the internet provider " THREE DAYS

The staff were very friendly, welcoming, and helpful.

I did not have internet service, despite a lot of time connected with their help desk.

pillows were very uncomfortable