Residence Inn by Marriott Jacksonville Airport

BEWARE !! We stayed one night at this hotel before an early flight. Upon arrival at the airport we realized we left the jacket behind and called the hotel. They said the head of housekeeping would check and get back me. We called 4 more times during the week and never could speak to the head of housekeeping.The jacket had an apple airtag in the pocket so we knew it was still at the hotel. When we returned from our trip on Jan 10, we went back to the hotel to retrieve the jacket. Jonathon the front desk clerk advised us the jacket had not been located. We walked around the hotel “pinging” the airtag and heard the ping from inside the 2nd floor linen room. Jonathon unlocked the door and we could hear the sound coming from inside a locked cabinet. He said the only person who had the key to the cabinet was head of housekeeping snd she wouldn't be in until Monday. I informed him that we lived 2 hours away. Still, no one could open this cabinet The next morning I sent an email to the GM, head of housekeeping, director of sales, Marriott customer care, and director of operations at crestline. Within a few hours of my email, the apple airtag had moved OFF Marriott property and is now on Monaco Drive in Jacksonville I contacted the hotel at 11pm and spoke to Lauren who claimed to be a manager. She said she couldn't do anything until Monday ( today is Saturday ) and they would “get back to you”. I asked Lauren for her titled and full name and she said that she didn't have to tell me this. Lauren became very defensive when I pressed her with our documentation of the event. At this point, we now have to drive back to Jacksonville and file the police report.

Nice! Great checkin staff.

I liked the set up of the room…a few things cld have been better… for example I had less than a half a roll of paper towels and toilet paper…I thought a fresh roll of both would be more sanitary instead of using leftovers from previous guest.

Leftover paper towels and toilet paper from previous guest, I literally ran out of paper towels for an overnight stay. No fitted sheet on the bed and the flat sheet was too small to tuck underneath the mattress. Mattress was literally exposed.

The staff were so helpful. The shuttle bus brings you to the airport so travel was very easy

I arrive later in the evening for my reservation only to be given a room right next to the Courtyard where there was a party going on. I inquired when quiet time was and I was assured that the party would be done by 10:30. At 12:30 the party was still raging and people were banging up against the windows and yelling I'm carrying on so I called management three times who stated that they would end the party. By 2:00 a.m. finally the party was over and I asked management about obtaining a refund given the situation and also the fact that I was never offered another room. Management denied that the party was going on despite the fact that I have a video. In addition the room was very dirty and it looked like the floor had never been washed I wore my shoes the entire time I was in the room. No matter what you do do not stay at this location. It is dirty management doesn't care about the satisfaction of customers or how loud noisy and obnoxious guests to get. And they will lie about it and not offer Replacements refunds or credits given the fact that they are responsible for the status of this establishment. I have posted pictures and videos on a variety of travel websites and contacted Expedia about this as well.

The staff were all very friendly and accommodating! There was plenty of parking available. Coffee was pretty good. The AC in the room worked really well.

Floors in the room were really dirty, especially in the kitchen. The bottoms of our socks were all black. The mattress was way too firm and I woke up stiff and sore each morning. After 4 nights, my neck and back were both twinged. The halls in the hotel frequently smelled really strongly of marijuana and on numerous occasions, our room reeked of it too. The continental breakfast each morning was exactly the same with no variety. I expected a lot more of a Marriott property.

Cannot Believe this is a Marriott property. Upon entering, the hotel had a damp, musty odor. Apparently, they were aware as they had two huge noisy floor fans running to dry up whatever was causing the smell. While staying for two nights, we changed rooms THREE times. The first desk staff was friendly but not empathetic, nor did they have any authority to provide solutions other than changing rooms. Of course, there was no manager to address any concerns (at least that's what we were told). According to the number of cars in the parking lot the hotel was no where near full however our first room was on the 3rd floor down a long hall to another hall with a room on the end that had us looking at a wall. The toilet was running, and although they did send maintenance to fix it, we just didn't want to take the chance it would start running again through the night. Next up was another room which had water on the floor and the carpet was damp. Since we saw housekeeping on the floor, we thought they had just mopped the bathroom and left water on the floor. However, once I got up to go to the bathroom, it was obvious there was a problem. The toilet was actually leaking, which caused more water on the floor that left your shoe print in it once you stepped in it. Finally they moved us on the top floor around 9:30p. Had they done that, initially, the review would have probably been higher. This room didn't seem as though it was a part of the same hotel. Very clean, no running toilets or leaking toilets, and most of all, there was no musty damp smell. No one took any ownership for our horrible experience. I was told once the manager returned, she would call me. I haven't received a call, but if she did call, she certainly didn't bother to leave a message so I could return her call (no accountability ANYWHERE). If this is how the management staff leads by example, now I know why the front-line staff is so insensitive to the needs of their customers.