Sonesta ES Suites Charlotte Arrowood

The breakfast was amazing. Location was great to explore the city.

Everything seemed to have been up too par or exceeded.

My family did not eat at the hotel because our first room had roaches. Iykyk.

Some of the rooms are infested. Stink bugs and roaches have been reported in multiple rooms.

Very clean

It was an easy check in.

As soon as we arrived, there were people all in the parking lot smoking weed and yelling outside around 11pm at night. It definitely didn't make us feel comfortable parking out there with so many people lingering around. There was a cop in the lobby who wasn't doing anything, he walked outside and sat in his car. They charged my credit card $150 for a security deposit that still hasn't been taken off. We go to our room every hall and elevator smelt like smoke/weed. I don't really care, but it would've been nice if our room didn't smell like it too considering I'm pregnant. Once we got into our room the A.C. was covered in mold spores, so we didn't turn it on. My husband wanted to leave, but it was late and I was tired especially after being charged $100 for one night and $150 security deposit. The walls had small mold spores towards the ceiling and the toilet didn't want to flush. We also saw some small bugs on the floor. Breakfast was okay. The bed seemed clean. We slept good after everyone outside yelling finally went to sleep.

Heat was out in the room the whole night. Switched rooms, heat was out again.