Sheraton Santo Domingo

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No me gustó el mal servicio que me dieron al no querer generarme la factura. Insistí con llamadas y nunca me enviaron la factura.

Staff was very great Exellent service at all times specially the captain of the pool EMILIO very Profesional. all staff and personnel were Great

Exellent customer service

Worst customer service ever. Stayed in this hotel before pandemic and it was great. Excellent customer service. So i decided to repeat the experience but it was a disaster. First night me and my sister got there there was no water in the shower we made it to the hotel passed midnight, tire and wanting to shower to rest. Took them more than half an hour to solve the problem. We stayed for two weeks and not once bathroom was washed or soap and shampoo dispenser were refilled. Not to mention that most of the employees were constantly on their cell or away from their post making it a mission to get in or out the parking lot. My sister once had to get off the car and get the remote control and open the gate. Melanio the waitress at the breakfast restaurant was one of the best, always on point along with some of the guys at the lobby bar. Maximo, Ramon, Adrian,Angel and Juan Jose. The rest of the staff unprofessional with the worst customer service. Never again will I stay in this hotel.

Excellent service

Room was a bit dated

Nice rooms. Excelen services and friendly services.

We felt great at the hotel.., especially with the attention of Mr. Maelo in the breakfast area…. We also want to let you know that Mr Rafael , botone, is an excellent employee… The hotel Sheraton is a place five stars…. Thanks every body!!!💖

He estado en varios Sheraton en otros países y me parece que es por debajo a lo que se ofrece en otos

The Sheraton hotel is an excellent hotel, the rooms are very clean and the customer service is excellent. everyone always paid attention to little details and welcome you with a big smile.special thanks for their great job and excellent customer service to Ana Santos, Nelson Gomez, and Nelsy from the club lounge in the 10th floor.

Was a 5 star stay because the following personnel performance was stell: Ana Santos in concierge in the 10th floor, Jose Enrique, Wil kindly, Jacinto in Front desk, the concierge 10th floor in the afternoon shift and all the personnel in the frontal security and bell personnel. Thanks for making my stay secure and comfortable.