Holiday Inn Express Indianapolis - Fishers by IHG

2nd time staying here in 2025. Once in February and today. The elevators are still not working. This is a bit ridiculous!!

Lobby, room and pool were very clean. Breakfast was well stocked

Our room was right next to a service room which had music blaring in it all night. The bed was not great but not horrible. The people staying in the room above us were slamming something on the ground all night. Between all that I didn’t not sleep well at all.

BED BUGS My stay here was a nightmare, and nobody is taking responsibility. My room was on the top floor, and the elevator didn’t work the whole time. From what I could tell on their website, it hasn’t worked for awhile. My first night I went out to eat and put my leftovers in the fridge that night. The next day when I got back to my hotel, my room smelled terrible and my food was warm, aka, the fridge didnt work. The second day, I noticed someone scraped the side of my car, and when I talked to the feont desk to ask if they had cameras in the parking lot, they said they didn’t, so an unsafe environment. The curtains in my room were broken, as in they wouldnt close all the way. This wouldnt be so bad if there wasnt a super bright light outside that shined right ok the bed through the crack in the curtain. I fixed it myself with a hanger with clips from the closet. The worse part is I got bed bugs during my stay. I was covered literally head to to with bites. I recieved medical treatment for the bites, and had to have my car, house, apartment (was in the process of moving and items in the hotel ended up at both places) and items all cleaned. The cororate complaint line has been zero help, and the hotels GM, George Reed, will not return any phone calls from myself, or the corporate center. I’ve stayed at a lot of hotels, and this one is EASILY by far, the worst stay i’ve ever had. I’d recomend everyone to stay far away from this hotel, and IGH hotels in general. This is a pathetic excuse for a business.

Elevators broken. Rooms extremely outdated for the price.

Minor detail but found a stain on bedspread and candy crumbs on the floor that ants were carrying away. But with that said "only minor stuff". The building was clean and well maintained. The elevator was none functional which made it difficult for my wife (post surgery) on crutches to climb stairs. "Sh!t happens and things breakdown" understandable. The staff was super friendly, room accommodating, pool decent and breakfast surprisingly tasty.

One major issue, this place has two elevators. Both were shut down for maintenance. When I checked in the only rooms available were on the third floor. My wife and I are 72 years old. I have mobility issues that were exasperated by the fact we were on the third floor and had to deal with this inconvenience. One last complaint, the fact that Holiday Inn Express shut down both elevators at the same time shows bad planning and a total disregard for the customers. I worked forty years in commercial construction projects, I worked on many elevator installations. Planning a job to install upgraded elevator systems is not difficult, a good planner always try to minimize the impact on the riders/customers,

The stay was quite nice in regards to the staff, rooms and cleanliness. The big negative was the lack of an elevator. It has been broken for 6 months and needs replacement. For young folks, that may not be a problem. For those of us approaching 70, it is a problem.

Proximity to family we were visiting.

Hallways were noisy, shower curtain was too short, no soap in the shower soap dispenser, elevator was not working! Definitely was overpriced for the $200/ night we paid. It was clean and the bed was pretty comfortable; two important things.

The staff was outgodly rude and obviously did not want to work. On top of that, only a handful spoke English so it was very complicated to communicate. The staff was noisy in the supply room next to our room. No towels in the pool area both days we stayed. Noisy neighbors, complained to the front desk and no resolution was made. The elevator was out of order so I had to carry the luggage of multiple people up 3 flights of stairs. The internet would not connect and when I asked the front desk for assistance they said they didn’t know sorry

It was good except there were plumbing problems