Holiday Inn Express Indianapolis - Fishers by IHG

Location

Elevator broken, lobby and corridors smelled badly all 3 days (so not a single event), I had to redo my key card 5 times.

Friendly staff

Kids running up and down hallways, very loud

When we arrived at the hotel on Friday 5/30 there was only 1 elevator working. (We were in town for my grandsons first birthday. )This made for a very long walk to our room 235 as the elevator closer to our room was not working.I requested an room close to an elevator when I made our reservations as my husband has neuropathy and can’t walk far. On Saturday when we returned to the hotel around. 8 pm we proceeded to the elevator me my husband and another couple. As soon as we pressed the buttons for our floors the elevator shut down . We were trapped .we proceeded to try the open button it didn’t work then we pressed the staff button and all the panel lights shut down.I the called the hotel on my cell phone got to reservation line told them we were trapped in the elevator. Was placed on hold for 10 minutes then the gentleman told me he could not reach the staff at the hotel . I then called 911 myself spoke to 911 told them we were trapped I. The elevator they asked for the elevator identification number which we could not find anywhere. The elevator was very hot I have asthma and found it difficult to breath . We were trapped in The elevator for 40 minutes. The fire department arrived and they were able to open the doors. This was a terrifying experience. The staff was not prepared for this emergency at all. The stay was not pleasant and it cost us over 430 dollars for 2 nights. When we checked out Sunday 6/1 the elevators were still not working. It was very difficult for us to get our luggage to the car we are not young. I also was told by the couple that was trapped with us in the elevator the it was not working earlier I the day why would staff allow an elevator to remain open if it was previously malfunctions. I don’t understand how you can have no function elevators in a hotel facility. Terrible customer service . This issue needs to be addressed I feel your facility put us in danger and your staff was not prepared for this .

Same breakfast every other day. Gets boring.

To much noise late at night. Elevators not working

Overall the stay was great! The room was very clean! It was very quiet and the room was comfortable. The AC worked great. We enjoyed the breakfast, also.