Candlewood Suites Baltimore - BWI Airport NE by IHG

The property seems to under some kind of renovation. It was dirty and there were roaches in the rooms we had reserved.

They were in the process of an update. The room wasn't equipped with a chair, we couldn't close the shower door properly. We also got keys for am occupied room upon arrival. My 13yo opened the door to see someone in the room. We got another room, however, it was treated as no nig deal, when it voild hsve been catastrophic. Overall, i hope the facility and service are all upgraded during this removation.

I saw to baby roaches. I woke up itching and told the front desk about my experience. I was not able to switch rooms because of renovations being done to the hotel.

it’s was the worst nigh, the room was dirty so nasty, some cockroach in the room, the carpet was so dirty. The hotel was under construction and around 7:30am or 8am was a big noise because the construction but was the room next to us. and the breakfast jus waffles and bread No eggs no nothing

There were roaches in all 3 rooms I was put in… one room after another infested. The property should not even be open right now as they’re doing construction and have 3 entire floors closed off. This place was so unsafe you’d be better off sleeping in your car.

This had easy access to interstate, safe, quite

When you book they don't tell you that the shuttle does not run on the weekends, and that maybe it won't be available till after 5am some mornings if the person isn't late. I tried calling the manager but she never answered or returned any of my calls or emails. I had to book at another hotel if I wanted to catch my 6am flight the next day. Poor management skills. COVID has decimated the working pool till you are left with the barest minimal employees. Shame on you for poor customer service skills.

None

There were huge holes in the ceiling of the room I was in. I left.

I stayed in room 303 and my niece was bite throughout the night.. went downstairs to complain and the front desk lady only response was "sorry to hear that"... my niece checked out at 3am but I stayed because my bed was ok. Also, around 7am house keeping knocked, then proceeded to just open my door with her keycard, and said this room is suppose to be empty.. i was like no, I check out at 11am on the September 29th. checked out at 11am..