Sleep Inn & Suites Oregon - Toledo

Stayed for 12 days, never received room service at all. Breakfast was biscuits and gravy every morning, same dried cereal every morning, coffee was ok but usually not ready until 6:00. The man working graveyard shift was usually sound asleep in the lounge chair each morning. Room was clean though

Very unprofitable

Better breakfast though and more water

Expedia and the hotel were not able to properly communicate my reservation. I had an Expedia confirmation number but the hotel had no record of my reservation. I even connected Expedia customer service with the hotel front desk staff and they couldn’t resolve the issue. After 30-40 minutes Expedia issued a refund.

Property is under new ownership. Previous manager Susan is still with the location and she has always been very kind and accommodating. I also was able to meet new Owner BP, and he was very accommodating as well. I appreciate that this hotel has an affordable nightly rate, pool, continental breakfast and overall a comfortable environment.

The front desk guy was very rude would not look at me when I was trying to politely hold a conversation with him and would not give me my deposit refund and nothing was wrong with the room we wasn’t even there a full 4 hours

This property has gone downhill rapidly in the past 8 years. The first stay was excellent, we stayed 2 years ago and noticed decline. This time WOW There were black hairs in the shower wall when we checked in. The room was dingy and banged up. The breakfast was horrible. Sausage had an off taste and did not look fully cooked. No bagels or English muffins. No microwave for oatmeal. The water in coffee canister was not hot enough to make oatmeal. Milk for cereal not cold TV only got a few channels with a lot of buffering. In general I have noticed a decline in the Choice family of hotels and will stop staying there

Friendly and helpful

The hotel was "upgrading". * Doors were not square (including shower door which kept popping open during shower). * The security lock on the door had 3 separate holes that had been attached to the door during its history. * The drapes covered the air unit... wasting energy by only blowing air into the window well without human intervention. * The vaneer on the desk and end tables was rough, causing irritation to arms when working at the desk. * The maid placed the bedding on the bed upside down, resulting in tags in the face. * The hot portion of breakfast was all carbs on the first day. Upon inquiry, they said that they serve eggs every OTHER day. They did serve eggs on my 2nd-4th day (who knows if they will continue that in the future). * The room keys kept not working... I had to get new keys more than four times during my stay. * The door to the indoor pool wouldn't open, even with front desk help. * I had a room with a Jacuzzi tub... i feared to use it. * Going down the hall, one could hear the babies crying, dogs barking, and smell the pot coming from a room. The beds were comfortable and clean... I hope the entirety of the facilities get better once they are done updating the property.

It’s an older higher end hotel. The jacuzzi suite was quite comfortable and affordable. It’s was pretty clean and they are remodeling