SureStay by Best Western Summerville Flowertown

Wouldn’t stay again. Police sitting in parking lot all day, there is a club/food place next door music is extremely loud. Just seems like a very crime ridden area

No elevator. $100 hold fee. dirty room, under renovation. No ice machine on 2nd floor that works.

I mean you get what you pay for, the room smelled the pool was dirty also the windows were filthy

I did not stay there. I tried multiple times to cancel my reservation but Expedia would not let me cancel my reservation. This is a scam

They really need to work on the check in process. I actually didn't get to stay because of some mixup with their computers. I had the reservation on my phone but couldn't book the room that I wanted. Maybe next time

For a one night stay only enjoyed the most comfortable mattress and pillows, warm and cold foods available for breakfast, and friendly staff. Room remodel in bathroom was not quite finished-trim needed paint , room was small, not enough parking available.

It’s was a nice hotel just a lil dated and the breakfast was not good at all .The staff was really nice.

Great location. Easy to find from the highway. Our room was very clean and the staff were all friendly and hospitable

Overall, the place was fine. The room was clean and not bad for the price. However, when we arrived the door to our room was broken so we were moved for the night only and would have to move again in the morning. In the morning the door to the original room was still broken so we were moved to another room. While out for the day, the staff proceed to move our stuff out of the room without our consent or any notice to another room due to a "system issue". The only way we found this out was when we returned from being out all day, the key to our room did not work and there were people inside our room. The lady at the front desk had no idea to start where our stuff was or the fact that we had been moved to now a third room at all. Eventually, our belongings were found to have been moved to another room, and we were now staying in there. I have never had this happen to me staying at any location before, let alone have this done with no notice to us at all until we came back at night to find people in the room we thought was ours!

Renovations apparently means painting a wall green. The room was not clean, the bed was horribly uncomfortable, and the construction workers were still loitering in the parking lot (and outside my window) past 9:30pm. There were lots of holes in the window shade, making that so much worse.