Quality Inn Conway Northwest

Front desk Denise took my card and ID all while getting info about my emotional support dog which I have federal registration for. She informed me (against the law to ask for papers) that she would have to ask her manager if I could stay or that maybe her manager would just charge me $30 daily pet fee which I agreeed to. Denise gave me my cards back and gave me two keys to the room. Then she said oh my manager said NODOGS. She then cancelled my reservation and refused to give me any paperwork or proof that I did not stay so I could get a refund from Expedia. Denise the. Informed me that Expedia needs to call the hotel manager and manager Anita will tell them to issue me a refund. I had to give the keys back. Denise informs me there is a $40 cancellation fee!!! I need a refund because I did not cancel my reservation the manager and Denise cancelled it. It took hours on chat to explain what happened. I was unable to find any other room in the city or nearby cities. I had to sleep in my CAR! I am a US Veteran and I have mental health diagnoses. I need my dog. I never had such rude treatment and Anitanwould not answer the phone when I tried to ask for refund of $40

The room had a very musky smell! Probably do to dirty air conditioner filters. There was no deadbolt to secure room. Overall this place needs to pay attention to details that matter to the guest.

We had an emergency and had to leave a day early and they would not give us a refund for the night we didn’t stay I would not recommend this hotel

The hallways smelled like garbage. The room smelled badly like cigarette smoke. The room was not cleaned well. There was a water bottle and sunglasses under the chair from a previous guest. The pool did not look clean at all.

The property appears to have been updated but part of our 1st floor ceiling seems to have water damage and is cracking/coming loose from the ceiling. The check in was smooth. The person on the desk was cordial but not South Carolina friendly, however the hotel was a decent value compared to most others in the area.

Noise all night in the hallway. No one ever at the front desk. was supposed to have a continental breakfast and there was nothing. Checked out day earlier

Breakfast was very limited. No scrambled eggs, bacon or sauage. No orange juice. No fruit except apples. But price was reasonable and room was clean.

STAY AWAY!!! A complete dumpster fire, feared for my safety, absolute dump, pictures on website are from 20yrs ago, stains on bedding, bathroom door opens halfway bc it hits the vanity, cant wait to leave! No way i would stay anywhere near this place again and dont suggest anyone else does either!

The property is in need of some updating. There’s no wow factor. Meaning there was nothing that stood out. The WiFi was spotty. It did not have a fresh smell, either in the common areas or the rooms. There was rarely a staff member at the front desk to greet you. We checked in on a Friday evening before 9pm, the person behind the check in desk seemed like she did not want to be there. Not rude but not inviting. They do offer complimentary shampoo & conditioner, of which the shampoo was empty in our room. Thankfully, I always bring my own. But for those who do not, it’s an inconvenience. Just a blah experience. Good thing we only needed to be in town for a couple of nights.

Broken doors, had an odor and were unclean.