Meliá Caracas

CON LA USUAL CAMPANA DEL TERROR ,NO SE PODIA ENTRAR O SALIR DEL HOTEL ,PASAR A RECEPCION ,HACER USO DE ACENSORES.PORQUE?,POQUE RESERVAN HOTELES PARA EVENTOS DEL GOBIERNO EN CONJUNTO CON PRIVADOS ,ESTO SE DEBERIA PROHIBIE ,YO NO TENGO PORQUE PAGAR SERVICIOC Y INCOMIDADES PORQUE OTROS QUIEREN LUCRAR DE TODAS LAS FORMAS PROHIBIENDO DE LIBERTAD AL CLIENTE FRENTE A SU DERECHO DE USO Y GOZO DE LAS INTALACIONES.

Please reserve time to wait in a queue on the reception.

Excelente estancia. El único problema fue que cuando realicé la reservación, seleccioné con desayuno incluido y luego de desayunar tuve que pagarlo adicional porque no estaba registrado como incluido.

Although I had not been to Venezuela over the last 7 years, I have traveled there dozens of times since the early ’80’s This hotel is located in the Sabana Grande sector of Caracas, which is reputed to be not one of the safest. However, the security detail at the hotel is visibly very good. I understand that some foreign dignitaries stay there for its reputed security. It is located adjacent to the El Recreo Shopping Center, which opens at 10:00 am and has a food court on the upper level with many fast food options. Upon arrival in my room, there were no towels in the bathroom. I had the impression that the room had not been completely made up before assigning it to me. This impression was further justified by the unclean state of the glass surface on the room’s desk. There is an older style, smallish security vault in the room, which had been left locked. After making two phone calls and waiting over 1.5 hours to have it opened, the new magnetic key provided to use for the safe did not work after the first use. Likewise, the magnetic entry key for the room door became demagnetized twice during my stay. The room has older, matted carpets, and its doors show evidence of multiple coats of varnish to what once were stylish, quality wood doors on its closets. The prices of food at the hotel are extremely high and its quality is OK at best. However, what was most surprising and unimpressive about this hotel to me, is that some of the staff have an “indifferent” attitude towards customer satisfaction that is reminiscent of old Soviet Era style of commitment to service. There seems to be a pervasive callousness that is uncharacteristic of the warm and friendly nature of the Venezuelan people that I know. In speaking with locals and in conversations with several taxi drivers over the course of my three-day stay at the Melia, the reasons for this general state of things became evident. The law now prohibits the firing of any employees, which virtually guarantees that there will be little incentive for employees to go out of their way to provide excellent service. People are struggling make ends meet, as inflation is sky high (one of the highest rates of any country in the world). It is clear that the environment will preclude foreign investment, which most probably explains the reason for the apparent state of dilapidation of this and perhaps many other hotels in the area.

Ok, clean and confortable, expensive for what it is. The only reason I took it was because it is close to everything.

The room was stinking, very dodgy place, avoid

GRACIAS POR LA ESTANCIA EN SU HOTEL, REALMENTE PARA TEMAS DE NEGOCIOS O PLACER ES EL LUGAR IDEAL, EN MI PROXIMA VISITA A CARACAS NO DUDARE EN HOSPEDARME . GRACIAS

O hotel é luxuoso com os quartos muito confortáveis. Bom café da manhã. Recomendo

La atención de personal de Recepción, aseo, bar, restaurantes de excelente trato. Tiene una ubicación privilegiada para visitar tiendas, centros comerciales, utilizar transporte público de autobuses o metro. Taxis en el hotel a precios más bajo que los públicos. Está al lado de CENTRO COMERCIAL EL RECREO, que tiene servicios y tiendas de gran calidad y restaurantes para todos los gustos y bolsillos. Lo recomiendo sin duda alguna.

Close to horrible. The hotel is old and seems to have very poor maintenance. Actually it looked like in some decades they did their last maintenance investment. Dirty carpets, room not clean at all, etc. On the other hand the service is very porr as well. Many employees at the front desk doing nothing. Approaching the front desk with a small inquiry could mean at least half an hour betwenn waiting time and talking to these people.... First evening when taking a shower I noted there were no towells available so I had to take the little ones (hand washer). I complained and it took almost a full day to receive 2 towells. The second day the towels at the hand washer were "gone".... Summarizing I will try to avoid this hotel in the future as it is not cheap at att and for me it's cost-benefit relation is extremely poor.