TownePlace Suites by Marriott Dallas Plano/Legacy

Extremely dirty, smelly, broken, thrashed and not taken care of. Lots of mold and just not taken care of at all and needs lots of repairs. The entire place smelled of really strong chemical cleaning odor that was hard to tolerate. I believe the nice family running it is doing their best, but they may just be in over their head.

The front desk staff were polite and friendly, property was safe ,but there were 3 cockroaches in kitchen cabinets and bathroom as well in 2 different days first on in the first week of my stay and another one in the last night , I let them know that it happened, they sent somebody for brief and limited spray and they promised to deep cleaning the room ,but no any deep cleaning was performed that supposed to be done. I sent the email for the manager but he didn’t respond to me.

A few issues with the property. The bathroom door wouldn't lock. Also, there were apparently some foundation issues, as the drawers in the bedroom didn't fully close and there was a noticeable crack the bedroom door. They had attempted to shimmy some cardboard beneath to fix it, but it didn't really work that well. I signed up for room service every other day, but had to go to the front desk to request it when they hadn't come by Day 4. Also, we noted that we had 3 guest but they only set us up with enough towels/washcloths for 2. The facility was clean and located in a good area and the staff was friendly. Overall, I'd say the stay was a 3 out of 5 due to the issues.

Staffing members are very polite, cleaning ladies are wonderful, kitchen is very convenient

Everything was good. The return of deposit took entirely to long..as a matter of fact still waiting out 07/08/25. Overall Enjoyed stay and would definitely book again

It's great because it's next to my favorite place. You can also enjoy evening walks.

It's nothing I didn't like! Missed meeting an opportunity to meet someone, but we will be back! Very soon. Room 331 is very nice. Don't understand what's up with the thumb tack holes on the ceiling above walking into the kitchen. The closet door handle was nearly broken. Lovely 24-hour gym with all brand new equipment. All workers had high productivity professionalism about themselves. The chef in the kitchen does an amazing job with the setup. Everything was hot, fresh, clean, plenty for all. They make sure anyone booked is fed even with having a walk-in kitchen inside the rooms with everything needed to cook for yourself. They have things guest can borrow free of charge. The location is great for a walk/jog. Safe place to stay. Look like condos, more of an apt feel setting. When walking in, you can smell how clean the place is.

That I didn't get to say goodbye.

The staff were very nice. The toilet in my room made a weird sound. But it was good stay!

Gym AC has been broken for weeks