TownePlace Suites Fresno

They don’t specify what kinda debit card an they pull money before u gt there

I recently stayed at the TownePlace Suites Fresno for two nights while celebrating my birthday weekend at Yosemite. Unfortunately, this stay fell far below my expectations for a Marriott property, even though the staff tried their best to make up for it. We arrived in the evening and were greeted by Jessica at the front desk. She was incredibly friendly and professional; however, my Bonvoy status was not acknowledged, which was disappointing. Despite this, Jessica stood out as the highlight of the stay and I’ll explain why shortly. We were assigned a room on the 3rd floor, but as soon as we entered, we noticed water pooling on the kitchen floor, likely from a leak, and found a dirty housekeeping rag left behind. It was clear this room should not have been given to a guest. I called the front desk, and Jessica immediately apologized and arranged a new room just a few doors down. She even came with me to ensure the new room was satisfactory. Unfortunately, the second room also had issues, a dirty towel was left behind, and the sink wouldn’t drain properly. Jessica called to follow up, showing genuine care and empathy, but by this point, we were too tired to move again. The hotel itself is extremely outdated. The furniture is worn, and the TVs are small and outdated. This was further compounded by a lackluster breakfast experience the next morning. The eggs were hard and rubbery, the oatmeal watery, and the juices overly sweet. While the breakfast attendant was polite and welcoming, the food quality was among the worst I’ve experienced at a Marriott property. Another major frustration was the $250 incidental deposit. For a property with no bar, restaurant, or significant amenities, this charge feels excessive and unjustified, especially considering the hotel’s outdated condition. While the staff, particularly Jessica, went above and beyond to make things right, it’s clear the hotel ownership and management do not prioritize maintaining or upgrading their property. This was one of the most disappointing stays I’ve had with Marriott. I cannot recommend this hotel unless it’s a last resort. It’s a shame because the staff deserves better than to work in such an underwhelming environment. I hope Marriott takes action to update this property and bring it up to the standards we’ve come to expect.

Took videos and pictures of bed bugs crawling all over my pillows and bed. Was in complete shock that a Marriott would have bed bugs.

The mouse in my room at 3a wasnt good..no one realky seemwd concerned..i was horrified

Staff was beyond racist, turned off our hot water and ac to basically force us out. Kept coming up with lies and excuses to make us leave. Front desk lady was beyond rude and disrespectful. Wouldn’t advise anyone to stay here if you have children or aren’t white. Beyond racist and cannot stress that enough.

Check in and front desk were great. Areas for improvement 1. The rooms had a certain odor when I entered. 2. Had no cutleries, asked for it, could not get it.

When we were given a room where the air conditioner was not working we were promptly moved to another room!!