The Baronette Renaissance Detroit-Novi Hotel

The entire property was beautiful and the staff Nancy was amazing

What I did not like was I was offered two complementary breakfast tickets that unfortunately there was a miscommunication with the time and the management on duty would not offer another opportunity to experience the food there. This was the only hiccup that I disagree with and thought that management would at least give me another opportunity to try the food.

Great location for a hotel when traveling solo or with family! We love the restaurant on site and the staff is always pleasant! We've stayed at this hotel at least 6 times and each time the service has been great! One time I stayed and found a backpack by the back door--the staff found out who it belonged to and was able to get it to the individual! That's great detail to service! Whenever we've stayed (per our Bonvoy status) our room has been upgraded! We can count on a quiet stay and a clean room. Side-note: they have the best bathtubs for our children to use when we travel! The rooms are spacious; the atmosphere is relaxing; and it offers a great value per the location! The malls around the location make it great for last minute finds and for leisure shopping! **Only issue we have ever had was our bill being wrong (double charged). Once we called they have apologized and made the changes immediately.** --We are guessing it was a new staff member error.

Location was alright. That it.

Manger was rude. Build was old. Over priced. No pool no suitable for children. Would like my money back. Even customer service through booking could not help with any issues. Wanted to cancel room but was forced to stay and or pay.