Casa Dann Carlton Hotel & SPA

Check-in & Out

Property Notes

As per Colombia´s tax law, only tourists who have a Permit of Entry and Permanence, tourist permit category PT before PIP-3, or PIP-5, or PIP-6, or PIP-10 are exempt from paying 19% IVA; or visa type V (Visitor) before Visa TP-11 or TP-12 or visa type M (Migrant) before TP -7 or visa type R (Resident). At the time of check-in at the hotel, the corresponding stamp or visa must be shown. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance. Please note special conditions apply for more than 3 reservations. Payment before arrival via bank transfer is required. The property or call Center will contact you after you book to provide instructions. Monday to Saturday: Treatment room services: 7:00 a.m. to 10:00 p.m. Gym: 6:00 a.m. to 9:30 p.m. Sauna and steam room: 7:00 a.m. to 9:30 p.m. Pool: 8:00 a.m. to 9:30 p.m. Sundays and holidays: All services: 9:00 a.m. to 6:00 p.m.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.