The Hotel Lucerne, Autograph Collection

If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest. It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.

This boutique hotel was in a great location across from a park, but close to Old Town Lucerne and to many good restaurants. The staff were all great, especially Simon, who was at the front desk. Our room was very large, on the corner and had a great view of the park. The bed was comfy, and the bathroom was nice and had all the amenities one needs. Breakfast was a nice selection and we ate well everyday. I would highly recommend this hotel to everyone!

It’s not a hotel, it’s more like a bed and breakfast without the breakfast. The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere. The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working. So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them A highly avoidable hotel

Never go here. Karina is a heartless business operator. As I explained that we need to checkout because we had a hurricane in the Southeast US and I need to go home - she said "maybe a hurricane, but everyone has issues, and we cannot help you" . I was shocked by her response and had to ask her to repeat it and explained again actually happened. Stunning lack of empathy. I stayed over 600 nights in Marriott hotels - this was a first time experience with a GM who lacks any sort of customer service and hospitality... Find another place to go on your travels

It was a very appeasing, relaxing and classy experience at this hotel…. To elaborate, my experience started from the moment i called the front desk even before landing in Zurich to have the “Romantic Moments” package added to my booking…. The response and handling of all my queries told me good vibes already!! We were welcomed with patience and warm cup of coffee while we reached early before our check in times….. We were well taken care of, and guided about the city with accurate maps and verbal city route directions…. Also the restaurant staff was very very accommodating and swift in preparing alternatives which were purely vegetarian ( eggless) during our complimentary breakfast visits!! We offer our heartfelt gratitude to all the below mentioned staff…. Front Desk Manager – Mara Mani Front Desk: Simon, Florian, Colin, Timon, Gissel Breakfast Team: Mazi, Anna, Pemika Housekeeping: Maria, Natalia, Lorena, Ceila Oh yeah, the hotel indeed is at a very approachable distance from Luzerne HB ( city center ) and Lake Lucerne and quite well connected by busses and walkways….

The hotel is in a great quiet location within walking distance to transportation and all the things you’d want to see. The front desk staff were all super nice and helpful. One of them got us a reservation at a very good Italian restaurant last minute on a Saturday night. We got upgraded to a suite which was nice, but the room was not a comfortable stay. The walls and floors are black and dark red. There’s very little lighting in the room. Even during the day, I found the room very dark. At night, it was impossible to see. There’s no light in the closet nor near it. I was digging around in there with my phone flashlight. The night lights near the bed are very dim. The shower stall is very tight for a suite. It generally felt like a very sterile, cold, and dark room. I see that the other rooms in the hotel are different. The one that we got was just uncomfortable to stay in. The window also faces a loud bar at night.

Hotel has an excellent location - 5 minutes away from the railway, bus and lake boat stations in one direction and from the old town in the other. The young staff are charming and helpful. Breakfast was OK.

No bar or restaurant on site (this is not clear on either the Booking.com website or the hotel's own website). The hotel has only one small lift which is shared between staff and guests. The lift down to the breakfast room arrives in the kitchen. The hotel is dark and rather ugly - a very modern design which is a triumph of style over comfort! This is not a 5 star hotel.

Service by staff was impeccable but no hot water for a full day so couldn’t shower after full day of activity and felt grimey so I have mixed feelings about this hotel.

Friendly staff, all very capable of speaking English

Expensive for the value received. Dark corridors in black and red, looking more as a red district hotel