Nutfield Priory Hotel And Spa

When we arrived we were given our room key and directed to a totally different part of the hotel. We rang reception and we’re told we had gone the wrong way even though we followed the directions exactly. We were given new directions which involved several flights of stairs but when we arrived at our room, the key card did not work. We rang reception and had to insist they bring us a new key card. Breakfast choice was very restricted and the service was atrocious-the tea was so weak it looked and tasted like water and it arrived with some toast before we even had cereal! Toast entirely cold by the time we ate our hot breakfast. Also the glass of orange juice we requested was only half full on both mornings and there was no staff around to request a refill. The hot breakfast was just ok but again was so small in quantity, twice as much would have been normal in any other hotel we have ever stayed at. The room itself was relatively clean but the bed was the smallest bed we have slept in in over 40 years. The overall impression was that the hotel is very very overpriced at £ 400 per night and at that price we’d have expected a much better room, a bed large enough for 2 people and definitely a proper full breakfast. Also our tv didn’t work It seemed that serving as little as possible to maximise profits were the main and really only motive behind providing breakfast. The worst hotel experience we’ve ever had and if I could give it a minus rating I would. Extremely disappointed

I will definitely be staying here again. Rooms are great, clean, bathrooms are good, breakfast was tasty, parking and access was easy. It definitely has an an old mansion house feel versus a modern sleek hotel feel. It just about justifies its price though could make some slight improvements which maybe better next time anyway! For example, for room service, a cappuccino and flat white were exactly the same despite us reordering (and both were poor -the capsule coffee machine in the room made better coffee) The pillows are not right - that could be a personal taste. And we had a full on speaker system blasting club music from 7am somewhere in the hotel.

Beautiful property and comfortable bed. Hotel, restaurant and gym staff were friendly and efficient. The hotel does not seem to be very eco-friendly though.

Fantastic hotel, lovely health club facilities, great room. Helpful staff.

We loved our stay here and certainly plan to return. We were given Prosecco and stollen cake on arrival and enjoyed it by the gorgeous Christmas tree. The room was very comfortable and a good size with lovely views from grand windows. Relaxing visit to spa. Great breakfast. The thing that really stood out was the service- everyone we encountered was ever so nice and happy to help- we felt very welcomed.

Fab stay, such lovely grounds and facilities, staff so friendly and couldn’t do enough for you! Would definitely go back. Breakfast amazing and views very nice. We had the junior suite and the bed was extremely comfy

Staff attitude, friendliness and devotion

Very friendly and helpful staff, the hotel was a perfect quiet and peaceful break, even though there were two weddings going on we barely saw anyone and we didn’t hear any noise. We had a fantastic break with an excellent evening meal. Will definitely be back again.

So relaxing - so friendly and so well prepared for covid .... Loved it

It was a really pleasant stay the hotel staff were particularly lovely and the views from our room were amazing