Macdonald Craxton Wood Hotel & Spa, Chester

Friendly, clean and peaceful. The breakfast was a bit disappointing as very weak coffee and cheap sliced bread, spoiled an otherwise excellent breakfast. The black pudding was exceptional.

We had a nice stay, hotel was clean and we had good service. Hotel rooms are a bit dated now. Cooked breakfast food was overdone. Spa was nice, wife had a good massage, we were disappointed there was no jacuzzi. Overall needs a little TLC.

Lovely location, nice and quiet and good food / breakfast, all the staff were really friendly and couldn’t do enough for me! The hotel itself could do with an upgrade as it doesn’t do the location and staff justice! That said don’t let my comment put you off I will definitely stay here again when working in the area

Beautiful grounds. Swimming pool Water jug and glasses in room. Nice breakfast Nice pillows, bed a little firm for my liking but you will never please everyone with beds

Property is dated. But the bedrooms were large and bed was comfortable. The deco throughout is old fashioned and dark. Corridors are dark and dingy. I can not comment about the communal areas as i didnt really use them. The staff were pleasant polite and very helpful.

We had a fantastic stay. Staff super friendly too

Wedding reception and evening do excellent and relaxing from start to finish

The family room was large and comfortable (if a bit tired), however lack of air conditioning was a bit of an issue as it was 30 degrees. However a fan was provided on request. Breakfast was great with a lot of choice and there were good options for other meals. It was great for kids due to the large grassy area just outside the restaurant, meaning they could go and play while we finished our food and drinks. The pool is a good size and is sectioned off for adults and families/ children. There was also a decent amount of time allocated for children to swim. Location was good for us, being handy for Chester zoo, Chester itself and not too far from the coast. All in all, we had an enjoyable and comfortable stay and would definitely come back.

Don’t be fooled by the pretty location or the glossy photos. The hotel is tired and run-down, with dated rooms and a kitchen that didn’t look clean. The restaurant served the worst food we’ve ever had (even the chips were bad) and breakfast was a sad buffet with a latte so watered down it was undrinkable. They charged £4 for a cappuccino at an “included” breakfast without warning, and when I complained, there was no attempt to make it right. Staff seemed overstretched and uninterested. To top it off, we even overheard staff in the kitchen complaining about customers with allergies. Save your money, this is not a 4 star stay, it’s a disappointment.

Staff were great, room was lovely and big and the bed was comfy. Good breakfast included and all for a very good price.