Macdonald Crutherland House and Spa

We were there 20 years ago and the hotel was amazing food service really busy atmosphere was great, attention to detail brilliant, that was for our honeymoon , we went back 10 years later for our anniversary it was good and busy but not near as good as the first time,this time the staff were not well trained, the menu was limited, the first night we had to have our meal in the cocktail bar as 2 staff members were off, it was busy and frantic my prawn cocktail was very poor , the breakfasts were good and second night in dlnnlng room food was good but limited choice and no atmosphere, overall it is hard to believe how a hotel 20 years ago was so good and has gone down hill so badly we were planning going back for our 25th and maybe staying a week but that will not happen now and we will never visit any macdonald hotels again.

The hotel staff at reception were lovely ! The kids loved the swimming pool, but the hotel is definetly due a little bit of an upgrade ! But we will definetly stay again lovely hotel .

Staff are so friendly and helpful. Rooms are spacious and comfortable. Food amazing. Gardens and surounding areas beautiful. Peaceful, wonderful swimming pool and Gym. Just the nicest place to unwind. Thank you for a lovely stay. We will be back soon.

Stayed at crutherland a few times now, always enjoyed it, kids love the pool, was disappointing not to receive robes which we always have before, after asking if any available we were told we would have to be charged which i said ok so we would have them for the pool and walking to and from the room to the pool, even after agreeing to pay we were then told there was none available in the full hotel so this put a little dampener on our trip, especially since i had to wait for quite a while as someone was away checking everywhere for them, apart from this we enjoyed our stay and breakfast was nice.

Normally as i have stayed here on numerous occasions it has been really good, this time unfortunately it was a disaster. From being given what could only be described as a box cupboard for a room, no hot water so i had to have a freezing cold shower in the morning to being overcharged for my evening meal, which to be fair they refunded me. When i complained i just felt they were trying to brush it under the carpet, to a point of i will not be putting this as a first choice of hotel in the future. What makes it more annoying is that every other time it has been really good but it fell well below what i would expect for a 4 star hotel.

Overal Hotel very basic , breakfast very poor, most of the hot food was cold , had a good selection just not warm enough , staff very friendly and polite

It was welcoming upon arrival, staff were Friendly, processional and accommodating. Even asked if I needed help with my luggage taken to the room! Room was great. Modern, clean and comfy. Went down to restaurant and again all staff were pleasant and nothing was an issue. Food was amazing and not overly priced. I went for the soup and smash burger. Probably one of the best burgers I’ve had. It’s worth noting that the breakfast was advertised at £22 when booking so declined offer. Arrived and upon check in, breakfast was £12.00? What could be better was a better TV in room and being able to pay with American Express.

I brought my elderly mum who doesnt handle stairs well. They have a lift but there are still stairs to negotiate. Pool closes early. Looks old and creaky inside.

Nice historic hotel. Would recommend staying in a room in the original building. Felt like they were trying to cut too many corners to be called a spa resort.

Beautiful grounds around hotel. However inside the hotel is very dated and in need of upgrading.