Time Out Hotel

The location is spot on.

The allocation the room.

Not everyone has great customer skills. Dont make a compliant on any employee because they will come and confront you about the compliant you made on them.

Upon arrival there was no staff at reception to check me in,I was told that the guy stepped out (this was around 6pm). After waiting I had to leave the hotel and the came back. After I came back and checked in, I asked the guy (Alex) at front deck for help with my luggage he said yes ( I had a big suitcases, a duffle bag , a stroller and my 5 month old baby) when I got outside he didn’t even move from his seat but I realized he was “ HIGH” after waiting I then went back in and the security Alison helped me,(she was very helpful) I explain to front desk that I was traveling with my baby and it would be hard for me to go up and down the steps with my stroller&carSeat a baby bag, my bag and my baby.alex then told me it was only 10 stairs (in which it was 20+) he told me he’d help me get a different room in the morning in which I didn’t get. I booked this hotel because it had the option for me to add a crib, when I got to the room there was no crib i asked Alex multiple times for the crib I never got it , after I went out and came back I asked him again for the crib he said he didn’t know how to set it up. Mind you I been book this reservation in advance. Fast forward to the day I leave. I called the front desk for help with my luggages, the lady I spoke to never send me anyone I called again , I had to start struggling with my stuff, until I saw the security guy running to come help me. ( I didn’t get his name, but he was very nice and helpful throughout my stay)

If there was someone at reception to check me in when I arrived, The flights of steps since u had a baby.NO CRIB.

Customer service first-class, location excellent

Rooms location was perfect

So location is great for beach - and for night clubs in the gap. No lifts but staff will help carry your bags to room. Nice pool.

The location was gr8.Close to beach and access to grocery and atm.

Breakfast and dinner inclusive.

Clean, great location, staff was friendly