Turtle Beach, a Tribute Portfolio™ All Inclusive Hotel

This is definitely not A 4 star property rather 2 star property Why Marriott is spoiling its brand name with this cheap resort association .. We Stayed from date June 19-June 23 Only thing I liked was ice cream as it was super hot other than that all Cons - Some Bathroom have weird dangerous deep bath tub it’s so hard to step in and come out. Toilet get clogged easily It will take forever for them to get you down towels Rooms are ok little dated Cheap brand of alcohol Food is super terrible and very less variety Not much options for vegetarian or Vegans -They offered me non vegetarian dish saying this is vegetarian Their beach is not at all clean No lifeguard in pool area They will say you can access our sister property but they will not have any provisions for you to access

Good service

First and foremost, i certainly enjoyed my stay. My room was huge with a beautiful view of the ocean and garden on the 4th floor. Staff was so kind and helpful. Always respectful and even funny. Food, pool, drinks and activities are all so convenient and wonderful. Food was delicious and easy to access. Drinks were quick and everywhere. A total of 4 pools and one is a jacuzzi. A yummy ice cream parlor. Food and drinks served poolside. Beach chairs with a full top, not just an umbrella. Activities that make u never want to leave and a nice gym. Hotel can arrange all transportation which is perfect. Downside, I was with 4 other people who shared 2 rooms. One group left their room to use my shower because they couldn't get hot water in their room on the second floor. Once they reported it, maintenance came quick and attempted to resolve it. They also experienced ants. The last night was the worse because they woke up from ants biting their face from the pillows. My other group had to leave their last night to sleep with me due to an ant infestation on the first floor.

My flights were canceled and Expedia claimed they couldn't get hold of the hotel to change my booking. Very poor customer service.

This hotel was amazing!!! It is unreal how wonderful the hospitality is!! The maids were great! Bartenders here are so friendly and will remember what you drink/make suggestions. The security guys were great too (Jermaine and Gregory)! Jermaine was teaching us about cricket and was so pleasant to be around!! We had an absolute dream honeymoon!!!

The property was outdated. Staff was great! I enjoyed my stay and once the renovations are completed, I would reconsider a stay. There were some sort of bugs in my bed on my first night of my stay. I could smell the pesticide they used to avoid that situation on my first night so I slept on the couch. After the first night, no issues. They shuttle to the other properties were a plus as well.

Elevator was not working the entire four days I stayed here had to walk down dark steps every day and night.

We thoroughly enjoyed our stay at Turtle Beach. Staff were great, helpful and friendly. Our room was spotlessly clean, comfortable and had s fantastic view. The food was beautifully cooked in both the buffet restaurant and the al a carte. It may not be everyone’s cup of tea but we felt like we were in the Caribbean which was perfect for us. We didn’t want a rubber stamped hotel that could be anywhere. I know the hotel will be refurbished next year, I hope it doesn’t loose it’s character.

The food options were great, room is a bit dated and the numerous birds in the dining area made eating problematic as you constantly had to be watching your food and swatting them away. Overall a good stay I will recommend staying there once the birds are dealt with.

Ill start with the positive - calm atmosphere not a party resort. Good for Senior citizen couples, Seniors in general or anyone who wants to do nothing. - The corner rooms that have ocean front views are decent with 2 balconies. Big bed - Most of the staff are friendly and accommodating - Childrens section - Housekeeping is good at cleaning daily if when you put the service sign on the door - Felt secure cause they ask your room number every-time you leave and return to the property to keep up with guest - Close to Bridgetown and Lawrence Gap where the clubs/restaurants/souvenir shopping and grocery markets are at/ mainly the southside of the Island. - West side of the Island is best place to stay, if you want better hotels and resorts and calmer oceans to swim in. - Plenty of beach chairs available - Kind of empty in this resort maybe because memorial day weekend is low season…not sure or if it’s just this resort has low guest. No meed to fight for any seating, long lines etc. The negative - when we arrived there was no one giving welcome drinks. There was a liquor punch dispenser set up and cooler with ice and cups to serve yourself. In addition birds were drinking from the punch spout drippings and hanging around it. We had to constantly shoo them away. They available staff was overwhelmed working the front desk checking people in. Should have been staff there to offer the drinks instead of me having to look around to see where they were. 1st bad impression. - you