Hilton Santa Cruz Scotts Valley

We booked this place for a weekend getaway for our wedding anniversary near the Santa Cruz Mountains, thinking a Hilton would be good, but no, from check-in to the room, it was bad. When we checked in, the front desk staff member was unfriendly. Thankfully, we had picked our room beforehand. The property was okay, nothing great. The balcony view was just the parking lot. Everything was paid for, from the bottled water in the room to breakfast. We got some takeout and didn't have cutlery - they asked us to come to the bar to get cutlery, and the person at the bar even gave us plastic ones. They asked, "How many people are staying?" and gave us only the exact amount. I was surprised. Just wanted to point out how horrible their customer service was - they had painted the edge of the sidewalk and failed to put up any signage. I had a bad fall and hurt myself. I went to the front desk to see if I could get some first aid. The staff handed me 2 small bandages. That's it. I told them what happened, and another guy fell down too. He said he would call maintenance to put up a sign, but nothing was done during our stay. We had to go to CVS to get something to clean my wounds. This totally spoiled the stay. Nobody called to check what happened. Nothing. Overall, I'd skip this location due to the poor location and horrible customer service, compared with the other Hilton we stayed at.

Location is very convenient to redwoods, state parks, Santa Cruz. Many nice walks are just a few miles away. Room was large, comfortable, functional, but otherwise unexceptional.

They charge $18/night for parking which is outrageous considering its location well outside of any urban zone.